Airport Customer Service Agent - No Experience Required

** Overview*
* The Airport  Customer Service Agent provides assistance and information to Airport passengers.

** Benefit Information:*
* ABM offers a comprehensive benefits package.  For information about ABM's benefits, visit ABM  Employee Benefits | Front Line Team Members ( 2025 Employee Benefits Frontline v2 English 9.5.24.pdf)  | (Programa de Beneficios de ABM)

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* Basic Qualifications:

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* -  Must be 18 years of age or older

-  No high school diploma, GED or college degree required

-  No experience required and on the job training provided

*
* Preferred Qualifications:

*
* -  One (1) year of customer service  or similar work experience preferred

** Responsibilities:*
* - Act as a Welcome Ambassador for arriving passengers

- Greet and engage with passengers in and around the terminal area to offer informational assistance

- Communicate effectively with passengers regarding airport and airline services available

- Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

- Escort unaccompanied minors

- Assist with baggage as required

- Monitor and enforce carry-on baggage size requirements

- Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

- Provide assistance to passengers using  kiosks to check-in

- Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

- Transfer and distribute wheelchairs as needed

- Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.

- Report hazards and incidents encountered in daily operation

- Follow safety precautions at all times

***** Responsibilities for Internal Candidates

Act as a Welcome Ambassador for arriving passengers

- Greet and engage with passengers in and around the terminal area to offer informational assistance

- Communicate effectively with passengers regarding airport and airline services available

- Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

- Escort unaccompanied minors

- Assist with baggage as required

- Monitor and enforce carry-on baggage size requirements

- Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

- Provide assistance to passengers using  kiosks to check-in

- Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

- Transfer and distribute wheelchairs as needed

- Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.

- Report hazards and incidents encountered in daily operation

- Follow safety precautions at all times

***** Qualifications for Internal Candidates

*
* Basic Qualifications:

*
* Bilingual Spanish/ English

-  Must be 18 years of age or older

-  No high school diploma, GED or college degree required

-  No experience required and on the job training provided

*
* Preferred Qualifications:

*
* -  One (1) year of face to face customer service  or similar work experience preferred

** Responsibilities*
* Act as a Welcome Ambassador for arriving passengers

- Greet and engage with passengers in and around the terminal area to offer informational assistance

- Communicate effectively with passengers regarding airport and airline services available

- Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

- Escort unaccompanied minors

- Assist with baggage as required

- Monitor and enforce carry-on baggage size requirements

- Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

- Provide assistance to passengers using  kiosks to check-in

- Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

- Transfer and distribute wheelchairs as needed

- Alert maintenance employees about malfunctioning restrooms, elevators, or…