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Mid-Market Customer Success Manager | Renewals
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-08-07
Listing for:
Smarsh
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Smarsh is seeking a Customer Success Manager to join the growing Smarsh Customer Success Team in Portland, OR. You will manage the needs of Small Business clients, resolve inbound questions, and handle monthly renewal processing to optimize client outcomes.
You will act as the customer’s trusted partner, driving their success and loyalty by delivering trainings, coaching, and proactive support. This role emphasizes renewals, adoption, and collaboration with cross-functional teams.
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