Leasing Specialist

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• Must possess a strong sense for creating a sense of community, and drive to go the extra mile to create a positive experience for all residents and staff. Build relationships with residents, vendors, regulatory bodies, and social services partners, and collaborate to create favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns, including seeking resources throughout the organization and senior leadership.
• Consistently demonstrate active listening, and ensure that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low‑income housing and tax credit experience is highly desired.
• Bilingual in English & Spanish highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge:
  Windows (Word, Excel), internet, and e‑mail.
• Working knowledge of Yardi Voyager Property Management software.

• Customer Service & Sales
  • Provide A+ customer service to all prospects.
  • Greet and qualify all prospects.
  • Record all telephone and in‑person visits on guest cards.
  • Inspect available models, communicate service needs to Community Manager.
  • Demonstrate community knowledge and apply product knowledge to prospect needs; close the sale.
  • Have the prospect complete the application and secure a deposit per company procedures and Fair Housing requirements.
  • Update availability report and process applications for approvals.
  • Ensure the apartment is ready for resident move‑in on the agreed date.
  • Follow up on prospects that did not close, attempt to close again; if unable, refer to sister communities.
  • Secure new resident signatures on appropriate paperwork before move‑in and orient new residents.
  • Assist in monitoring renewals; distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease and complete appropriate paperwork, input information on the Yardi System accurately and promptly.
  • Maintain current resident files.
  • Distribute all company or community‑issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with other tasks as required.
  • Consistently implement community policies.
• Resident Retention
  • Receive all telephone calls and in‑person visits; listen to resident requests, concerns, and comments.
  • Complete maintenance service requests quickly and inform the maintenance team.
  • Answer resident questions about community, repairs, rent, rules, etc., and follow up timely if unable to respond immediately.
  • Ensure maintenance repairs are handled satisfactorily; contact residents with completed service requests daily.
  • Maintain open communication with Community Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident events and attend as a host for events directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with…