Customer Experience Lead: Escalations & Winback Expert
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-08-26
Listing for:
Columbia Sportswear
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Columbia Sportswear is seeking a Customer Experience Lead to provide timely, expert support across channels for the US/Canada and Customer Care Center. You will manage executive escalations, solicit feedback, and drive proactive improvements to the customer journey, balancing exceptional service with net revenue goals.
The role involves mentoring team members, collaborating with Leadership, Quality, and Training to close knowledge gaps, and advancing knowledge for future
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