Emergency Communications Dispatcher

Emergency Communications Dispatcher

OHSU is proud to be designated a Magnet hospital by the American Nurses Credentialing Center. Just 9 percent of U.S. healthcare organizations hold this designation. We pride ourselves in not only serving our community with the highest of accolades but also pushing a multifaceted mission that strives for excellence within the OHSU Culture.

OHSU is hiring! We offer a variety of benefits on top of joining a thriving organization:

• Medical, dental and vision coverage at low or no cost to employees
• Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b)
• Up to 200 hours (equal to 25 full days) a year of paid time off
• 96 hours of sick leave a year (prorated by FTE status)
• Commuter subsidies
• Tuition reimbursement
• Access to group life insurance, disability insurance and other supplemental benefits
• Annual Raises
• Employee discounts to local and major businesses
• Childcare service discounts
• Growth/Development Opportunities

Emergency Communications Dispatchers perform critical dispatch functions in the field of Emergency Communications. Incumbents operate sophisticated communications equipment including multi-channel radios, multi-line telephone systems, computer aided dispatch (CAD) systems, closed-circuit television (CCTV), and alarm systems to prioritize and process emergency and non-emergency calls for service and dispatch law enforcement and Facilities responders. Emergency Communications Dispatchers work directly with Primary Public Safety Answering Points (PSAPs/9-1-1 Centers) to coordinate complex and high-risk incidents, as well as requests for officer back-up, and to dispatch fire and/or emergency medical services.

Essential duties include answering emergency and non-emergency requests for service, determining the nature and location of the service required, taking necessary action to ensure the appropriate service is provided, and to dispatch law enforcement field units and keep their status. Work is often performed under stressful demands for speed and accuracy, and employees are required to perform with minimal supervision.

Emergency Communications Dispatchers are often the first point of contact for the emergency services system as a whole and, therefore, possess acute customer service, conversational, and de-escalation skills, as well as a keen awareness of the diverse cultures and identities of the people that work, study, seek care, and visit OHSU and its campuses. Incumbents are required to maintain their skills and effectively perform all of the duties for which they are certified.

Quality of work is reviewed through the evaluation of service provided to the public, users, and partner agencies (e.g., typed and audio recorded) and through direct observation on-the-job.

Emergency Communications Dispatchers are vital to the emergency services ecosystem and must staff the communications center all hours and all days, including nights, weekends, and holidays.

Applicants will take a dispatch aptitude test called 'Criticall 911' if selected to interview, additional details to come.

• Receive and rapidly triage and prioritize emergency and non-emergency telephone and radio calls for law enforcement and Facilities in a dynamic environment to determine appropriate action(s) to be taken.
• Maintain and monitor status of law enforcement field units and assign requests for emergency and non-emergency services to the appropriate unit(s) utilizing a computer-aided dispatch terminal and radio system.
• Effectively communicate with a variety of people with various educational, ethnic, sociocultural backgrounds, and identities.
• Maintain and thoroughly document accurate records of all events, written logs, and actions taken.
• Effectively communicate with and maintain positive customer service with callers, users, co-workers, PSAPs, and other Police, Fire and EMS partners.

• High School Diploma or equivalent
• Multi-line call center or telephone experience
• 1-year of customer service experience
• 1-year of computer data entry and retrieval of information or comparable experience
• Critical thinking skills
• Operate a multi-line phone
• Ability to learn the geography of the OHSU campus and surrounding areas.
• Ability to effectively use oral and written communication in performance of duties and responsibilities.
• Must pass a law enforcement background investigation.
• Must pass a Medical Examination.
• Must pass a Psychological Evaluation.
• Must attend the Department of Public Safety Standards and Training (DPSST) Basic Telecommunications Academy and obtain Basic Telecommunicator Certification within 18 months after hire; must complete annual certification maintenance requirements to maintain position.
• Law Enforcement Data System (LEDS) certified within first 6 months of hire
• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to…