Courtesy Car Concierge

## Toyota of Portland - Courtesy Car Concierge
** Toyota of Portland**, a dealership part of the O'Brien Auto Group, is looking to hire a
** Full-Time Courtesy Car Concierge.
** We are seeking a candidate who is friendly, articulate, enthusiastic and a self-motivated team player who demonstrates outstanding communication skills, maintains a positive attitude and provides an excellent work ethic in all responsibilities.

This position pays $19 per hour.  
** All employees subject to eligibility requirements, we offer the following benefits:
*** Paid holidays pursuant to the annual holiday calendar (typically five holidays)
* Vacation – based on hire date and paid based on position.
* Medical/Dental/Vision/RX
* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
* 401(k) plus company match

The Courtesy Car Concierge is responsible for managing the dealership’s loaner vehicle program to ensure a smooth, efficient, and customer-friendly experience. This role involves coordinating loaner vehicle check-outs and returns, maintaining accurate records, inspecting vehicles, and providing excellent customer service while supporting the service department’s daily operations.
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* Key Responsibilities:

*** Greet service customers and assist with loaner vehicle requests
* Verify customer eligibility, driver’s license, insurance, and required documentation
* Prepare and process loaner agreements accurately and efficiently
* Check loaner vehicles in and out using dealership systems
* Perform vehicle walk-around inspections before and after each loan
* Ensure loaner vehicles are clean, fueled/charged, and ready for use
* Coordinate with service advisors regarding vehicle availability and return times
* Monitor loaner fleet usage and report issues, damages, or overdue returns
* Arrange vehicle cleaning, maintenance, or repairs as needed
* Maintain organized records and ensure compliance with dealership policies
* Provide clear instructions to customers regarding loaner vehicle use and return
* Deliver a professional, courteous, and customer-focused experience
** Equipment/Machines/Tools Typically Used**: phone, switchboard, computer, adding machine, copier, calculator, stapler, fax machine, postage machine, pencils/pens, letter opener, scissors, and rulers.
** Physical Demands**:
Frequent twisting and/or turning of trunk, reaching, and handling of objects, intermittent standing, walking and sitting, infrequent stooping, knelling, crouching, and lifting of 10lbs or less.
** Employment offers are contingent upon successful completion of a comprehensive background screening.
**** Toyota of Portland is an equal opportunity employer and a drug-free workplace.*
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