Air Ticketing Specialist

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Portland, OR, US

2 days ago Requisition

Salary Range: $20.00 To $27.00 Hourly

If you have a passion for travel and want to join the exciting international travel industry, this Air Ticketing Specialist job may be for you!

Avanti Destinations is the leader for independent travel to Europe, Central & South America, and Asia; including air, rail, cars, hotels, sightseeing, transfers and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values.

Job Profile and Description

The Air Ticketing Specialist is required to have the knowledge base to be able to perform duties in Amadeus GDS system
. Perform the daily air related processes and conform to the Company’s objectives and policies. The Air Ticketing Specialist would be responsible for working directly with Avanti Reservation staff, and ticketing contract and published air, working schedule changes, refunds and exchanging of airline tickets.

The Air Ticketing Specialists are required to meet Avanti’s quality standards and accuracy levels to achieve company goals and support all functions within the Call Center.

This is a Full-Time position eligible for participation in a comprehensive company benefits & perks program. Avanti offers low-cost medical and dental coverage, paid-time off, paid holidays, reduced cost Tri-Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment).

Key Duties and Responsibilities

• Knowledge of a GDS system – be able to transfer to Amadeus
• Understand airline contracts and best practice rules on booking airline airfares
• Working schedule changes within the rules of the different airlines
• Works with the reservation department regarding air booking questions or issues
• Responds to Customer Service regarding past air questions and issues
• Maintains and projects the Company's professional reputation.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

• Keeps supervisor informed of area activities and significant problems.
• Attends and participates in educational trainings, opportunities and meetings as required.

Assumes responsibility for related duties as required or assigned.

• Assists and trains other departments as necessary.
• Performs related clerical duties as needed.
• Keeps work area clean, secure, and well maintained.
• Actively and professionally cross sells Company products and services.

Requirements, Skills and Experience (Minimal standards to successfully perform the job)

• Excellent communication skills: verbal, listening and written
• 3 years’ experience working on a GDS air system would be preferred
• Have excellent multi-tasking, problem solving, complaint resolution and negotiation skills
• Proven record of building relationships
• Able to react effectively and calmly in emergencies
• Able to maintain customer confidentiality
• Highly organized and detail-oriented
• Willingness to work and be available for overtime hours as needed

Physical Activities and Requirements

• FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• TALKING: Especially where one must…