Dental Front Office & Treatment Coordinator

Dental Front Office & Treatment Coordinator Please see Special Instructions for more details.

Please include the names, email addresses and phone numbers for 3 professional references.

Proposed Start Date

Proposed Start Date 11/02/2026

Classification Title

Classification Title Office Specialist 2

Working Title

Working Title Dental Front Office & Treatment Coordinator

Department

Position Number

Position Number D94013

Representation

Representation OP - SEIU/OPEU Local 503

Position FTE

Position FTE 1.0

End date, if applicable

Position Summary

Brief Description of PSU/School/Dept

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.
More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life , from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

Position Summary

The Dental Front Office & Treatment Coordinator performs administrative duties; greets patients and schedules appointments; provides information about dental services, insurance, and eligibility; and maintains patient records.
The Dental Front Office & Treatment Coordinator oversees the clinic schedule, enters and generates dental treatment plans, and communicates information to patients regarding treatment needs. The position is responsible for reviewing treatment recommendations with patients, tracking appointments/treatment plan completion, and patient follow up. This position is also responsible for discussing patient’s dental insurance coverage and treatment cost.
The Dental Front Office & Treatment Coordinator requires a moderate degree of judgment and application of standard office procedures. This position interacts with a variety of individuals including patients, students, co‑workers, dental providers, managers and the campus community, and provides support to students who may be experiencing medical or psychological distress. The Dental Front Office and Treatment Coordinator also supports the dental staff and acts as a liaison between the patients and Dental Services providers.

Minimum Qualifications from Classification

Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
OR
An Associate’s degree in Office Occupations or Office Technology;
OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.
Note:
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Additional Minimum Qualifications for this Position

Preferred Qualifications

Excellent communication and customer service skills
Excellent multitasking skills
Experience in college healthcare setting
Experience working in a dental front office
Knowledge of dental terminology
Knowledge of dental electronic health record

Experience with Microsoft Office Suite
Ability to follow and retain oral and written instructions
Ability to learn assigned tasks readily and adhere to prescribed routines
Ability to deal tactfully with the public and to maintain harmonious working relations with other…