Student Service Advisor - CCC

Pay Range: $27.50 an hour

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

• Tuition Waiver
  :
  Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off
  :
  Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching
  : 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave
  : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance
  :
  Health, vision, and dental coverage for you and your dependents
• Pet Insurance
  :
  Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment
  :
  Eligibility starts first of the month following completing one full month of employment

• Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
• Assist students in understanding institutional policies, procedures, and resources available to support their success
• Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
• Conduct one-on-one or group advising sessions to support student engagement and retention
• Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
• Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
• Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
• Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
• Plan and coordinate student engagement activities to foster a sense of community and belonging
• Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
• Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
• Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
• Other duties as assigned.

• Bachelor’s degree in related field (preferred)
• Minimum two (2) years of experience in education field (preferred)
• Three (3) year of experience in a proprietary online higher education environment (preferred)
• Knowledge of student information systems and other technology platforms (preferred)

• Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
• Conflict resolution skills to handle student interactions with empathy and professionalism

• Ability to work collaboratively across departments to support student success

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good…