Field Service Technician - Western U.S

Capsa Healthcare… come join our growing team of professionals passionate about the delivery of modern healthcare.

Capsa is a market leader whose team members continuously strive to deliver reliable, cutting-edge health IT and medication management solutions to customers worldwide.

We are seeking a full‑time Field Service Technician to provide onsite support for Capsa Healthcare products. This position facilitates the installation and/or repair of product at customer locations while liaising with Capsa’s internal operations, engineering, and other internal teams on product‑related support issues.

This is a remote position located within the Western US Region; or possible hybrid if located near Portland, OR.

• Install, repair, maintain, refurbish, and upgrade Capsa products and software.
• Deploy, configure, test, and validate equipment at customer facilities.
• Use Capsa software platforms and other approved tools to monitor product performance, support remote diagnostics, and assist with troubleshooting.
• Coordinate product delivery and service logistics with customers, internal teams, and freight providers.
• Train customers and third‑party service providers on product operation and maintenance.
• Develop and maintain technical work instructions and training materials.
• Deliver a positive customer experience while representing Capsa professionally.
• Document service activity and report trends involving projects, project assets and documentation, product performance, customer needs, and recurring field issues.
• Provide technical consultation and support to internal teams.
• Travel as required to support installations, service, and field projects.
• Participate in a predefined rotational on‑call support schedule (if applicable).
• Complete trip reports, service records, and required operational reporting.
• Provide field feedback to Product Management and Engineering to support product improvements.

• Bachelor's degree preferred and 3+ years of field service experience, or an equivalent combination of education and relevant experience.
• Experience supporting technical products, preferably in healthcare or capital equipment environments.
• Strong mechanical, electrical, electronic, networking, software installation, and troubleshooting skills.
• Experience with Windows, cloud-based monitoring, remote diagnostic platforms, databases, and connected‑device technologies preferred.
• Excellent customer service, communication, presentation, and small‑group training skills.
• Strong organizational, project management, time management, and prioritization abilities.
• Proficiency with Microsoft 365 applications; ERP and CRM experience preferred.
• Ability to travel frequently based on customer, territory, and project needs, including overnight domestic travel and occasional international travel. Travel may be up to 75%.
• Ability to work effectively with customers, vendors, and cross‑functional teams.

Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. You will also enjoy a solid compensation package, including, but not limited to, the following:

• Commensurate salary
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long‑term disability insurance
• Voluntary Short‑term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness &  insurance

EEO/AA Employer/Vet/Disabled