Dispatcher - Portland

Commitment to our Customers;
Honesty;
Safety;
Commitment to our Employees and the Communities we serve

Full medical, dental, vision & life coverage; profit sharing & 401k; career training & growth support; counseling, life coaching, financial planning, personal & professional support; tuition reimbursement; paid vacation and sick leave; referral program; flexible spending account; legal aid; voluntary additional benefits (accident, hospital, etc.)

Provide administrative support and scheduling to Field Service team while communicating and resolving issues with Customers and Sales Staff.

• Schedule service repairs and preventive maintenance services and route technicians efficiently.
• Interfacing over the phone and in person with customers, service technicians, warehouse, and shop personnel.
• Must be able to use MS Office products and learn internal ERP system to produce and close work orders.

• Review technical manuals to understand service and parts requirements.
• Troubleshoot, diagnose and be able to relate to customer's technical concerns.
• Determine and reserve necessary parts and tools required for each field service assignment.
• Periodic training in the field with Service Technicians to enhance technical understanding.
• Coordinate modifications or repairs with engineering departments.
• Coordinate warranty repairs with vendors.
• Proactively sell factory service contracts to customers.
• Update computer service records.
• Research and develop a new customer base.
• Call customers to schedule servicing of their equipment.
• Conduct follow up on repairs to insure completeness of the job.
• Other duties as assigned.

• Technically inclined.
• Mechanical/electrical related Experience helpful.
• Read and interpret documents such as: SDS, procedures, parts manuals and invoices.
• Capable of effectively presenting information and responding to questions from employees and customers. Participate in training, meetings and discussion groups. Ability to calm and assure customers in the handling of their equipment problems in a timely manner. Maintain positive customer relations.
• Complete legible work orders with the necessary information. Accurately communicate detailed technical information to other members of the team. Type at least 40 WPM.
• Manage several tasks efficiently. Organize time and workspace to ensure accurately completed work orders while scheduling service jobs and technicians efficiently.
• Ability to solve practical problems and deal with a variety of variables. Understand the sensitivity of technical information and maintain confidentiality between venders.

• Specialized training; computer skills and typing.
• Previous experience: 4 years of customer service experience.
• Ability to learn to drive a forklift (for after hour calls).
• Able to perform on-call duties.

• Sitting at a computer/desk and use of phone extensively during the workday.
• Occasionally need to walk, bend, reach on warehouse floor.
• May require forklift for after hours work.

• Full-time and on-call
• Health Insurance (medical and behavioral health)
• Vision Insurance
• Flexible Spending Account(s)
• Life Insurance
• Profit Share
• Paid Time Off
• 401(k) and Roth Plans
• Tuition Reimbursement
• Referral Program
• Professional Development Assistance
• Employee Assistance Program
• Mental Health Therapy and Coaching
• Legal Aid/d
• Pet Insurance
• Ancillary Benefits such as:
  Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.

• $25-$30.00 per hour

People with a criminal record are encouraged to apply

On-site

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