Autodesk Product Support Specialist

Support Services Jobs with David Evans and Associates

Support Services is the engine that keeps DEA moving. From executive leadership to admin, HR, IS, finance, and marketing, we're the team that keeps things organized, efficient, and people‑focused. We solve problems, connect teams, and make sure DEA runs like a well‑oiled machine, because great work starts with great support.

The Support Services Business Unit is seeking an IS Digital Engineering Support Specialist to join our Corporate Information Services (IS) team in Portland, OR.

The primary focus of this role is support for Autodesk applications, with secondary responsibilities for Bentley Systems, Bluebeam, and the Pinnacle Series web training portal. The ideal candidate is passionate about helping teams work more efficiently, strengthening standards, and improving digital delivery practices.

This role is well suited for someone who enjoys combining technical expertise, collaboration, and problem solving, with an enthusiasm to continuously enhance CAD/BIM and design workflows in a multi‑disciplinary environment. Some travel is anticipated.

• Provide primary support for Autodesk applications (e.g., AutoCAD, Civil 3D, Revit, Infra Works).
• Provide secondary support for Bentley applications (e.g., Micro Station, Open Roads Designer), Bluebeam Revu, and Eagle Points Pinnacle Series Web Training Portal.
• Troubleshoot project configurations, application configurations, add‑on tools, licensing, and workflow issues.
• Assist with application research and development, deployments, and upgrades.

• Partner with ISCAD and engineering SMEs to develop, document, maintain, and train end users in CAD/BIM standards, templates, workflows, and best practices.
• Align standards with client requirements, internal digital delivery goals, and industry practices.
• Support and train firmwide adoption of standardized workflows across disciplines and offices.

• Administered through web and live presentations, onsite office visits, and Pinnacle Series Web Training Portal.
• Collaborate to develop and maintain learning content for Autodesk platforms.
• Deliver or support training, onboarding, and presentation sessions.
• Maintain standards manuals, documentation, and internal knowledge resources.

• Collaborate with project teams to address digital delivery needs and resolve CAD/BIM challenges.
• Assist with client CAD standards, compliance, and project setup.
• Provide guidance that promotes consistent and efficient execution of digital design projects.

• Strong working knowledge of Autodesk products.
• Familiarity with Bentley and Bluebeam solutions.
• Solid understanding of CAD/BIM principles and engineering workflows.
• Experience supporting or developing standards, templates, training, and documentation.
• Excellent communication and collaboration skills.
• Ability to work effectively with engineers, SMEs, IT staff, and project teams.

• Associate's degree in computer technology, engineering technology, or related fields (or equivalent experience).
• 6+ years of experience in CAD/BIM or digital engineering applications and/or support.
• An aptitude for development and growth.

We foster an environment where talented professionals have the freedom and support to do their most meaningful work. Our values and company culture form the foundation of our success, creating a positive and collaborative work environment. These guiding principles are vital to our continued achievements and unwavering commitment to improving the world around us.

As a member of our team, you will have the opportunity to cultivate and develop your skills and work alongside talented colleagues who are committed to improving the quality of life while demonstrating stewardship of the built and natural environments.

• Comprehensive health coverage: Medical, Dental, Vision, Disability, and Life Insurance
• Financial wellness: Health Savings Account (HSA) and Lifestyle Spending Account with employer contributions
• Professional development: Support for continuing education and training opportunities.
• Work‑life balance: Paid Time Off (PTO) and Holiday Pay
• Work Schedule: Flexible 9/80 schedule – every other Friday off!
• Retirement: 401(k) plan
• Wellbeing focus: Holistic Wellbeing Program centered on physical, emotional, financial, career, and community health
• Growth opportunities: Access to mentorship, professional support, and pathways for career advancement
• Potential salary range: $40.51/hr – $49.51/hr.

* The posted salary range represents the typical range for this position and is provided in accordance with applicable state and local pay transparency laws. Actual compensation will be commensurate with experience, qualifications, and geographic location.