Technical Product Support Specialist

Our North American Semiconductor group is searching for an experienced Technical Product Support Specialist to join our team in Portland, OR.

• Assist the Product Manager with product planning, roadmap execution, and market introduction activities.
• Gather customer and market feedback to support product improvement and next‑generation development.
• Help prepare business cases, competitive analyses, and product positioning materials.

• Travel with regional sales teams to provide technical expertise and product demonstrations to customers.
• Support customer meetings, trade shows, and technology workshops by presenting the technical and application benefits of HORIBA metrology solutions.
• Collaborate with engineering teams to translate customer requirements into actionable product specifications or configuration guidance.

• Develop and maintain strong working relationships with customers and channel partners to understand their evolving process needs.
• Participate in technical discussions to identify and clarify application opportunities for HORIBA solutions.
• Collect market intelligence on competitors, emerging technologies, and customer roadmaps to inform product strategy.

• Coordinate with engineering, service, and marketing teams to ensure alignment across product activities.
• Support technical documentation, user manuals, and training resources to enhance customer experience.
• Contribute to global communication between regional offices, manufacturing, and R&D for product alignment and planning.

• Bachelor’s degree in engineering, physics, materials science, or a related technical discipline or 8+ years’ experience in same/similar disciplines,
• 3–7 years of experience in semiconductor equipment, metrology, or a related technical field.
• Exposure to customer‑facing roles such as applications engineering, field support, or product support preferred.
• Understanding of semiconductor manufacturing processes, including lithography, deposition, etch, and inspection/metrology.
• Technical
  
  Skills:
  • Familiarity with metrology and inspection techniques. Emphasis given for technologies such as Raman spectroscopy, laser‑scattering, ellipsometry, AOI, Pholuminescence, or X‑ray metrology.
  • Ability to interpret process flows, system specifications, and engineering drawings.
  • Proficiency with data analysis tools, CRM systems, and Microsoft Office.
• Soft Skills:
  • Strong communication and presentation abilities, with confidence explaining technical topics to diverse audiences.
  • Collaborative mindset with the ability to work effectively across departments and cultures.
  • Self‑starter with curiosity to learn and initiative to contribute beyond assigned tasks.
• Other Requirements:
  • Willingness/ability to travel domestically and internationally (approximately 30–40%).
  • Ability to drive for the company, or access to reasonable transportation to visit customers.
  • Comfortable working in a dynamic, fast‑paced, and globally integrated environment.

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long‑term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.