Senior Accounts Receivable Specialist

Job Summary

Senior Accounts Receivable Specialist – responsible for performing and overseeing complex A/R functions—including invoicing, cash application, collections, contract billing, reconciliation, and customer account maintenance—to ensure timely, accurate revenue recognition and strong cash flow for Relay Resources. This role serves as the A/R process expert, supports system optimization in Net Suite, and partners cross‑functionally with Operations, Contracts, and Finance to improve billing accuracy, strengthen controls, and resolve issues.

• Billing & Invoicing Administration – 30%
• Prepare and issue accurate customer invoices across multiple business lines (Janitorial, Landscaping, Document Solutions, Supply Chain, Housing, etc.).
• Ensure billing aligns with contracts, purchase orders, rate schedules, and regulatory requirements.
• Manage recurring billing schedules and monitor unbilled revenue.
• Cash Application & Reconciliations – 20%
• Apply customer payments daily (ACH, checks, credit card, lockbox) in Net Suite and Yardi.
• Reconcile A/R subledgers to the general ledger monthly.
• Investigate discrepancies and ensure timely resolution.
• Collections & Customer Account Stewardship – 20%
• Lead A/R collections efforts, ensuring timely follow‑up and strong customer communication.
• Maintain detailed aging analysis, prepare weekly A/R reports, and elevate delinquent accounts.
• Partner with Operations and Contracts teams to resolve disputed charges, credits, and adjustments.
• Contract, Grant, and Project Billing Support – 10%
• Coordinate with Contract Management and Operations to validate billing terms.
• Assist in preparing documentation for government‑funded programs, community partners, and enterprise contracts.
• Support revenue tracking for multi‑year service agreements.
• Accounting Close Support – 10%
• Prepare month‑end A/R reconciliations, journal entries, and revenue adjustments.
• Support deferred revenue, accrual entries, and bad debt analysis.
• Provide A/R schedules and explanations during close.
• Systems Expertise & Process Improvement – 5%
• Serve as the A/R subject‑matter expert for Net Suite and Yardi.
• Identify opportunities for automation, workflow improvements, and standardization.
• Maintain desk procedures and contribute to policy updates.
• Cross‑Functional Collaboration & Customer Service – 5%
• Respond to internal and external inquiries regarding billing, payments, statements, and account activity.
• Support training of junior staff and provide A/R guidance to operational teams.
• Build strong relationships with customers, vendors, and internal stakeholders.

• Associate’s degree in Accounting, Finance, or related field; equivalent experience considered.
• 5+ years of increasingly responsible accounts receivable or billing experience.
• Strong knowledge of invoicing, cash application, collections, and accounting practices.
• Proficiency with ERP systems;
  Net Suite strongly preferred.
• Experience with Yardi, property management, or government/contract billing a plus.
• Advanced skills in Excel (VLOOKUPS, pivot tables, formulas).
• Strong communication, customer service, and problem‑solving skills.
• Ability to manage multiple deadlines with accuracy and attention to detail.

• Professional Certification:
  Certified Accounts Receivable Specialist (CARS).
• Experience billing in a complex, multi‑entity, social enterprise or nonprofit environment.
• Experience with federal and state set‑aside programs such as Source America/Ability One and Oregon Forward, including related billing, contract requirements, and revenue documentation.
• Familiarity with LIHTC, HUD, Section 8, or other affordable‑housing revenue streams.
• Knowledge of intercompany billing, grant invoicing, or cost‑plus contracts.
• Ability to interpret contract terms and translate them into accurate billing.
• Experience supporting audits and preparing PBCs.

• Solid understanding of GAAP revenue and receivable principles.
• High level of accuracy, integrity, and confidentiality in handling financial data.
• Ability to troubleshoot billing discrepancies and think critically about root causes.
• Strong interpersonal skills with a…