Specialized Deposit Accounts Specialist

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals.

We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Specialized Deposit Accounts Specialist II. We invite you to explore and grow your career with us!

The Specialized Deposit Accounts Specialist II serves as a subject-matter expert and support resource for business accounts, fiduciary accounts, and deceased-member (legacy) account management. This elevated role provides world-class service to members, branches, and internal departments by delivering accurate guidance, resolving complex account issues, and ensuring compliance with credit union procedures and regulatory requirements. You will mentor Specialist Level I teammates, collaborate with Management and Team Leads to improve team performance and operational efficiencies, and serve as the primary point of contact for beneficiaries, legal representatives, and family members during sensitive account transitions.

• Act as a Subject Matter Expert in Business account Support, Fiduciary account Support, and Legacy account responsibilities, with time divided between each major subject matter area and responsibilities rotating within the team.
• Respond promptly and professionally to incoming phone calls from both members and internal staff, addressing a wide range of inquiries related to accounts, services, policies, and procedures while ensuring a positive and helpful experience.
• Verify and process deceased member notifications, documentation, and account closures according to the member's will, trust, or state law, and collaborate with beneficiaries, legal representatives, and family members to ensure proper handling of the member's estate.
• Serve as the primary point of contact for beneficiaries, family members, and legal representatives, providing guidance on account closure and asset distribution with professionalism, empathy, and sensitivity.
• Perform quality assurance reviews on all business and fiduciary signature cards, signer changes, IOLTAs, and ongoing updates to complex deposit accounts maintained by frontline staff.
• Ensure compliance with all legal and regulatory requirements for deceased member accounts, as well as business and fiduciary account processes, processing and retaining necessary documents according to standards.
• Act as mentor and support person for Specialist Level I teammates, as well as staff within the organization who reach out for guidance.
• Act as steward for internal team procedures, as well as procedures used by frontline staff for Business, Fiduciary, and Deceased Member accounts, completing annual reviews of procedures and updates as new information is received.
• Provide input to increase operational efficiencies and control department/OnPoint expenses.
• Additional projects, responsibilities, or other duties assigned.

• Strong understanding of laws and regulations governing the handling of deceased member accounts, including probate procedures, asset distribution, and necessary documentation.
• Strong understanding of Credit Union operations, procedures, and business decisions for Deceased Member, Fiduciary, and Business accounts review and support.
• Ability to meticulously review and process documents, verify information, and maintain accurate records for deceased members, fiduciary, and business accounts, ensuring compliance with legal and credit union standards.
• Ability to identify, analyze, and resolve complex issues including decisions regarding account closure, asset distribution, and debt resolution.
• Exceptional attention to detail.
• Excellen…