Compliance Specialist 1 – Bilingual English​/Spanish

Responsibilities

• Investigate worker claims, determine jurisdiction, apply state wage and hour laws, and take appropriate action based on each case’s facts.
• Collect and review records, interview involved parties, perform wage calculations, prepare written findings, and provide clear guidance to workers, employers, and the public.
• Analyze claims and complaints to determine jurisdiction and required investigative steps.
• Gather and evaluate documents, records, and other evidence.
• Conduct interviews with complainants, employers, attorneys, union representatives, and witnesses.
• Prepare letters, wage collection orders, settlement agreements, and compliance agreements.
• Write detailed investigative reports summarizing findings and recommendations.
• Testify in contested case hearings or court proceedings on behalf of the agency.
• Provide education, outreach, and customer service to businesses, workers, and public agencies.
• Respond to phone, email, online, and walk-in inquiries regarding wage and hour laws.
• Refer individuals to other agencies as appropriate and assist with special assignments.

• Two years of experience conducting administrative research that includes compiling and evaluating facts to recommend management action or determine eligibility/compliance with program guidelines and regulations.
• Some positions may require a Bachelor's degree in Business or Public Administration, or a related field.
• Knowledge of labor laws, administrative rules, and regulatory compliance processes.
• Experience conducting investigations, including interviewing, evidence gathering, and document analysis.
• Strong analytical skills for interpreting statutes, reviewing complex records, and performing wage calculations.
• Ability to write clear, detailed reports, correspondence, and legally oriented documents.
• Proficiency with computers, databases, email platforms, and case management systems.
• Bachelor's degree in Business.
• Bachelor's degree in Public Administration.