Public Service Representative ; Portland

Initial Posting Date: 09/01/2026

Final date to receive applications: 09/08/2026

Agency:
Department of Revenue

Salary Range: $4,312 - $5,988

Position Type:
Employee

Position Title:

Public Service Representative 4 (Portland)

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. Department of Revenue is recruiting for a Public Service Representative 4 position. We are looking for a talented, detail-oriented individual to join our Personal Tax & Compliance Division in the Compliance Section. This position is headquartered in our Portland office;

however, the successful candidate may be eligible for in-state hybrid work. Hybrid work consists of performing duties onsite in a standard office environment and working remotely. In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

• Review personal income tax accounts, verify compliance, and issue official certification letters for taxpayers and partner agencies.
• Assist taxpayers by answering questions, explaining forms, and providing guidance in person, by phone, and through written correspondence.
• Conduct post‑processing audits of tax returns, review financial documents, apply tax laws, and issue adjustments or determinations.
• Work with internal teams and external agencies to resolve complex tax compliance issues and support statewide tax programs.
• Process IRS‑based adjustments, update taxpayer accounts, and prepare notices, refunds, and billing corrections.
• Review written objections and appeals, evaluate taxpayer information, and issue clear and accurate determinations.

To request a copy of the position description, which includes all duties and working conditions, please email Recruitment.

DORgon.gov. For any additional questions please contact Carlene.

Johnsongon.gov.

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative. At least two years of this experience must include dealing with the public in‑person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

• Effective communication with internal and external customers through multiple channels.
• Strong customer service skills in both in‑person and phone interactions.
• Ability to collaborate successfully with various individuals, work units, and agencies.
• Skilled in core administrative and analytical tasks, including writing correspondence, making independent decisions, using databases, explaining rules, and reviewing data.
• Ability to clearly explain and interpret laws, rules, policies, and procedures to the public.
• Demonstrated ability to handle difficult or frustrated customers and de‑escalate situations.
• Proven tax background with independent experience resolving tax compliance or audit‑related cases.

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

This is a SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.

The salary listed is the non‑PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. Review the Classification and Compensation page for more details on the classification, or you may visit our…