Community Information Call Specialist

Job :25285
Pay Rate:$20 – $23 Per HR
Location
:
Remote,
PST candidates strongly preferred
Employment Type
:

Contract (multiple contract lengths available from 2-8 months)
Schedule
:
Full Time: 40 Hours per Week
-8-5pm

Our client is a community-centered nonprofit organization dedicated to strengthening communities across Oregon by helping individuals identify, navigate, and access essential local resources. Through inclusive, people-first services, the organization works to reduce barriers, promote equity, and ensure individuals and families can connect to the support they need to thrive.

As the Community Information Call Specialist
, you will support individuals seeking access to health-related social services and community resources by providing accurate, confidential, and unbiased information and referrals. This role engages with a diverse population to assess needs, document client information, and help navigate complex service systems. Working in a contact center environment, the Specialist applies critical thinking, problem-solving, and strong customer service skills to reduce barriers to care and support continuous improvement of healthcare navigation programs.

Visit our employment opportunities page at  to review our full offering of temp, temp-to-hire, and direct hire job openings!

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

• Respond to incoming calls from community members seeking guidance, resources, and referrals for primiarlyseniors seeking resources
  Engage clients in conversations to understand their needs, gather relevant background information, and determine appropriate next steps using established screening guidelines.

• Utilize internal information systems to identify and connect individuals with appropriate community, social service, and healthcare resources.

• Apply sound judgment and creative problem-solving when standard resources do not fully address client needs.

• Accurately document client interactions and outcomes in agency databases while maintaining compliance with privacy and data integrity standards.

• Regularly monitor and manage communications across approved agency platforms.

• Participate in ongoing training, team meetings, and collaborative discussions aimed at strengthening service quality and operational efficiency.

• Share insights and recommendations to improve resource databases, workflows, and client experience.

• Contribute to special initiatives and additional duties that support the growth and evolution of healthcare navigation services.

• Other duties as assigned

• At least one (1) year of relevant experience in a crisis line, social services organization, call center, or similar client-facing support role.

• One (1) to three (3) years of experience assisting individuals with information and referrals for community-based or health-related programs.

• Working knowledge of health equity concepts and the social factors that influence health outcomes.

• Familiarity with Oregon-based social service and healthcare programs.

• Strong customer service skills with the ability to communicate clearly and compassionately.

• Excellent written communication abilities, including careful attention to grammar, accuracy, and confidentiality requirements.

• Ability to assess information, identify service gaps, and propose practical solutions to access challenges.

• Proven ability to work effectively with people from diverse backgrounds and in collaborative team environments.

• Dependable attendance and punctuality in a contact center setting.

• Comfort using databases, software applications, and digital tools with a high level of accuracy and consistency.

• Adaptability and openness to change in a dynamic, evolving program environment.

• Paid Sick/Safe Time (based on where allowable by law)

• Medical benefits with multiple plan tiers and Telemedicine access

• 401K with matching contributions

• Holiday pay

• Employee Assistance Program (EAP)