Practice Director - Primary Care; Hybrid

This role is specific to our Primary Care Department and supports our North Service area (Washington market). This role ensures high quality member service, care delivery, work life satisfaction, and efficient resource use across Care Delivery Operations. It supports planning, organizing, and directing assigned administrative and clinical service areas, contributing to program development that meets the needs of members, physicians, and clinicians.

The Practice Director partners with Senior Practice Directors to provide strategic leadership, ensure equitable resource distribution, and deliver high-quality, cost-effective care aligned with organizational goals and regulatory requirements.

The position leads major change initiatives, manages cross departmental or region wide projects, and supports strategic vision and execution for key initiatives. Responsibilities include defining outcomes and milestones, driving performance targets, optimizing resources, developing proposals and recommendations, and ensuring successful delivery of results.

This position is dyad partners with the physician leader for the North Service Area and partners with Health Plan leaders across five medical office buildings which include Longview-Kelso, Cascade Park, Battleground, Salmon Creek, and Orchards Medical Office. This person will also be assigned a mix of regional portfolio work such as primary care quality, care experience, specialty care partnerships, accurate documentation and coding, utilization projects in partnership with specialty care, Medicare wellness clinicians, and the primary care controlled substances stewardship council.

This is a 24‑month temporary role with a 90‑day notice period and the potential for permanent placement.

• Oversee daily service area for Primary Care operations, ensuring quality, service standards, and continuous performance improvement.
• Monitor industry trends and benchmarks to guide strategy and maintain departmental leadership.
• Partners with KP, specialty departments, and physician leaders to manage clinician resources and support operational goals.
• Coach clinicians and teams to improve performance and service delivery.
• Train and mentor new leaders across NWP, Health Plan, and labor groups.
• Provide strategic analysis to identify cost saving, service enhancing, and quality of work life opportunities.
• Partner with KP leaders and primary care leaders to optimize appointment supply and demand.
• Develop reporting tools, communication plans, and training to support business strategies.
• Prepare reports, business cases, and operational analyses for decision making.
• Lead assigned regional projects to support strategic and operational initiatives.
• Manage departmental budgeting, financial monitoring, and cost management priorities.

• Masters in business/health care administration or bachelor's plus six years of related experience, with at least five years of healthcare/business leadership.
• Experience in financial management, budgeting, program development, quality improvement, and project management.
• Strong analytical skills with the ability to interpret complex data and drive performance improvement.
• Demonstrated ability to lead in a culturally diverse environment and support culturally competent care.
• Solid understanding of clinical and operational workflows, licensure requirements, and scope of practice concepts.
• Proven capability in change management and process improvement within complex healthcare settings.
• Excellent verbal and written communication skills; ambulatory care and supply demand modeling experience preferred.

For more information about this position, contact Courtney Johnson, courtney.l.johnson.

We are the Permanente in Kaiser Permanente. Northwest Permanente is a self‑governed, multi‑specialty group of 1,500 physicians, clinicians, and administrative professionals caring for 630,000 members in Oregon and Southwest Washington. Together with Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, we form Kaiser Permanente of the Northwest, an integrated health care program. Kaiser Permanente is one of the nation's pre‑eminent health care systems, a benchmark for comprehensive, integrated, value‑based, and high‑quality care.

• 15% employer contribution to retirement programs, including pension
• 90% employer‑paid health plan
• Tuition Reimbursement
• Child Care Benefits
• Flexible Work Schedules
• Paid Parental Leave
• Self‑Care Days + Paid Time Off

Northwest Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.