Clinical Support Assistant

Department Overview

The Clinical Support Assistant (CSA) supports clinic activities of the Comprehensive Pain Center by performing a variety of clinical and non‑clinical duties related to patient care and the smooth flow of patients through the clinic. They provide exceptional customer service through prompt and professional communication skills and problem‑solving abilities.

The CSA assists the care providers by performing the rooming process for clinic office visits, taking and recording vital signs and patient history, documenting in the electronic medical record, and supporting providers with paperwork, check‑in of phone visits, scheduling follow‑up visits, and preparing charts. The position will also clean exam rooms, stock supplies, and check expiration dates.

This position reports to the Practice Manager and works closely with other clinic staff including nurses, medical assistants, PAS staff, and providers, requiring the ability to work in a fast‑paced environment while handling many tasks  role demands high level written and verbal communication skills, excellent problem‑solving, and the ability to stay calm under high pressure conditions and tight timelines.

• Performs standard rooming for clinic office visits, recording patient vitals, social/medical history, pain score, and chief complaint.
• Prepares patients for the provider visit by preparing the exam room and providing a gown or other dressing.
• Cleans and turns over exam rooms after patient visits by following standard work for room cleaning, preparing the room for the next patient.
• Communicates with other staff such as PAS, providers, and RNs for a smooth and efficient workflow, e.g., patients running late, providers running late, room availability, use of equipment or interpreters.
• Calls phone‑visit patients to ensure they are ready and available for their phone visit, and checks the patient in following standard work.
• Keeps rooms stocked with all necessary equipment, supplies, and linen following CPC standard work for re‑stocking rooms and Kanban.
• Checks for expired supplies and removes them following standard work.
• Prepares charts for upcoming visits.

• Schedules follow‑up appointments as needed after the visit, following CPC scheduling standard work.
• Schedules follow‑up appointments from various Epic work queues, following standard work and meeting metrics for turnaround time.
• Sends correspondence to patients including no‑show letters, patient instructions, or new patient packets.
• May assist with other duties such as voicemail.
• Performs other administrative clinic support tasks as directed by the Practice Manager.

• Follows CPC standard work for submitting medication prior authorization requests to insurance companies.

• High school diploma or equivalent.
• Either one year of experience with high‑volume contact with the public, or six months of medical office experience with high‑volume contact with patients.
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing, with excellent telephone communication skills.
• BLS/CPR within six weeks of hire and then maintained without interruption.

• Competent computer skills including MS Office and Windows.
• Excellent customer service skills and ability to multitask in a fast‑paced environment.
• Detail oriented with good organizational skills.
• Ability to demonstrate excellent customer service skills and communication skills, both written and verbal.
• Demonstrable record of reliable attendance and punctuality.
• Ability to work both with a team and independently.
• Experience working with an electronic medical record system and retrieving information from patient charts.
• Working knowledge of medical terminology and clinic flow in a high‑volume multi‑provider practice.
• Experience scheduling patients in Epic or other electronic health record.

• This position works in a busy environment with a lot of interruptions, multiple demands, and people interactions. It requires dealing with noise and…