Case Manager, Community Restoration

At NWRRC, our mission is to support individuals in their journey from incarceration back to community life. For 60 years, we have dedicated ourselves to reducing recidivism and fostering safer, stronger communities. Founded in 1964 as the Oregon Halfway House, NWRRC has grown significantly, evolving to meet the complex needs of our residents with empathy, accountability, and proven resources.

NWRRC’s impact on the community is profound and lasting, supporting countless individuals in rebuilding their lives. Our team makes a meaningful difference every day, and we invite you to explore our career opportunities and join an organization that is making positive change.

Department: Aid and Assist Close Date: 02/20/2031 Full Time $30.14 - $30.14 per hour Portland, Oregon, United States - 97218

Description

Help make a profound difference in lives and community safety-your case management skills support justice-involved individuals experiencing severe and persistent mental illnesses (SPMI) toward competency restoration and successful reentry.

Since 1964, NWRRC has been a nonprofit leader in structured reentry services, operating a 150-bed residential center in Portland. We partner with the Oregon Health Authority and all Oregon counties to provide community restoration for defendants deemed unable to aid and assist in their defense due to mental health conditions. We also partner with Multnomah County Department of Community Justice to provide transitional housing for those serving a probationary sentence.

We are seeking a dedicated State Program Case Manager to deliver onsite daily case management, legal skills training, and support for State and County residents. In this role, you'll ensure compliance, coordinate services, serve as a liaison with courts and providers, and contribute to a safe, supportive environment that promotes stability, accountability, and successful community reintegration.

Key Responsibilities:

• Assist in providing a safe, supportive environment for effective community-based competency restoration services.
• Collaborate with counties to meet court requirements; arrange transportation to/from county of origin when services are available.
• Deliver legal skills training and other programs to support mental/emotional well-being and restoration.
• Maintain knowledge of/compliance with federal, state, county, city regulations, and facility policies.
• Ensure accurate, compliant documentation; maintain resident files and assist with forms/reports for services.
• Serve as liaison between courts, behavioral health systems, and providers; facilitate referrals and access to appropriate outside care.
• Conduct new resident intakes, initial needs assessments, and ongoing monitoring.
• Review resident passes/itineraries, establish/document risk mitigation.
• Support medication compliance and monitor behavior standards; enforce policies, write incident reports, and counsel residents.
• Assist in crisis situations per emergency protocols.
• Guide and support Resident Support Specialist staff for seamless care and programming.
• Perform other duties as assigned.
• Starting Hourly Rate: $30.14
• Healthcare: 100% medical, vision and dental premiums covered for employees; 50% for spouse and dependents (includes life/AD&D/long-term disability).
• Retirement: SEP-IRA with 7% employer contribution (after 1 year).
• PTO/Vacation: Up to 18 days annually.
• Sick Time: Up to 12 days annually.
• Tuition Assistance: Up to 50% for related degrees/certificates (after 6 months).
• Fitness Stipend: Up to $50/month.
• Free Meals: Complimentary cafeteria meals daily.

Qualifications:

• Bachelor's degree required (preferably in social work, psychology, criminal justice, behavioral health, or related field).
• QMHA certification (Qualified Mental Health Associate) required or ability to obtain within 1 year.
• 2 years of experience in criminal justice, social services, or behavioral health settings preferred.
• Knowledge of mental health, competency restoration (Aid & Assist), trauma-informed care, and justice-involved populations.
• Excellent documentation, communication, crisis intervention, and boundary-setting skills.
• Calm, professional demeanor for high-intensity interactions with…