Patient Navigator

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

The Recuperative Care Program (RCP) is an innovative service that provides immediate access to emergency housing, primary care, and intensive case management support for individuals who have medical support needs while experiencing homelessness. The service partners with Portland area hospitals and clinics, in concert with CCC’s patient-centered medical home, to help clients/patients receive the right level of care and support for their medical and social needs.

The Patient Navigator is a critical member of a multi-disciplinary team providing intensive case management for patients enrolled in the program, working to support patients through the experience of their RCP stay. This support includes welcoming and orienting new participants, engaging with them on a daily basis, and coordinating resource support needs as well as linkage to medical services to manage their acute needs and ongoing care.

The Patient Navigator is skilled in crisis management and provides timely referral to appropriate substance abuse, physical health, and mental health treatment, support in accessing benefits and entitlements, and support in identifying appropriate and affordable housing as part of a comprehensive approach to ending homelessness and achieving self-sufficiency.

The Patient Navigator is the primary point person for managing a caseload of program participants, working to meet the case specific medical, behavioral health, and housing needs of the individuals they serve. The population served includes many people who have been chronically experiencing homelessness, often with co-occurring substance use and mental health support needs in addition to the acute and/or chronic medical conditions for which they are receiving support.

Evergreen Crossing/Recuperative Care Building (8225 NE Wasco St. Portland, OR 97220)

Saturday - Tuesday, 4:00pm-12:30am (32hrs/wk) (Wednesdays, Thursdays, and Fridays Off)

$26.30 - $30.52/hr

2/11/2026

2/20/2026

• High School Diploma or GED and 1 year of experience working in a medical clinic, hospital, or other healthcare setting
• Must have current CPR/First Aid certification prior to start date.
• If driving, must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
• Those with relevant lived experience are encouraged to apply.
• Bachelor's degree in a healthcare-related field preferred.
• Must have an understanding of the causes of homelessness, the medical and psychosocial sequelae of homelessness, and the systems and processes used to help clients secure and maintain stable housing.
• Must have a high tolerance for ambiguity and change.
• Must have ability to relate to patients who are substance-affected with acute mental health issues and poor hygiene.
• Must have a working knowledge of medical terminology.
• Must be able to be trained in the use of Electronic Health Records system.
• Must have non-violent de-escalation training, or complete within 90 days of hire.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must have excellent reading and comprehension skills.
• Must be available to work weekends and/or holidays and on-call hours when necessary for the program.
• Must be able to work efficiently in a very fast paced environment.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift up to 50 pounds, and climb stairs with reasonable or no accommodation.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit and the ability obtain
  -Badge at Partner Hospitals.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.

• Work under the medical direction of the Recuperative Care Program to…