Hotel Front Desk Supervisor

Canopy by Hilton Portland Pearl District
• Portland, OR, US

The Canopy by Hilton Portland Pearl District is hiring a Front Desk Supervisor. The Hotel Front Desk Supervisor manages daily front office operations, leading staff to ensure exceptional guest service, efficient check‑ins/check‑outs, and accurate billing. They handle guest complaints, train employees, manage room inventory, and coordinate with housekeeping, acting as a key liaison between staff and management to maintain service standards.

• Staff Leadership & Training: Train, coach, schedule, and supervise front desk agents to ensure high‑quality service and adherence to policies.
• Guest Service & Problem Resolution: Resolve guest issues, complaints, and special requests promptly to ensure satisfaction.
• Operational Oversight: Manage daily operations, including checking room availability, coordinating group arrivals, and monitoring front desk cleanliness.
• Financial & Administrative Duties: Oversee cash drawers, credit card transactions, billing accuracy, and potentially, Night Audit, night audit procedures.
• Communication: Maintain communication with housekeeping and maintenance departments regarding room status and maintenance issues.

• Experience: Previous hotel front desk experience is typically required, with some roles requiring supervisory experience.
• Skills: Strong communication, organizational, and computer skills, particularly with property management systems (PMS).
• Availability: Must be flexible to work weekends, holidays, and various shifts.