Guest Services Supervisor

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Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
• Stepping in to complete daily hotel front desk tasks
• Assisting Guest Services Manager with monitoring performance and attendance
• Balancing daily paperwork:
  Cash drawer, deposits, reconciling credit cards and submitting batches

• High School Diploma or equivalent
• Six to twelve years of related experience
• Demonstrated ability to contribute to a collaborative and diverse team dynamic
• Ability to quickly assess situations and create effective resolutions to problems
  
  Possess a passion to provide excellent customer service
• Proficient at fulfilling requests in a thorough and timely manner
• Excellent verbal and written business communication skills

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $22.28 per hour

Status:
Full Time