Night Auditor

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and hotel policies and procedures are followed and to prevent fraud. Respond in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services.

Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.

• Welcome and professionally greet all arriving and departing guests, creating a positive first impression of the hotel.
• Respond promptly and professionally to guest questions, concerns, and service requests related to transportation, accommodations, hotel services, and local activities.
• Complete guest registration, check‑in, and check‑out procedures using established hotel systems and service standards, including express check‑outs and guest account settlement.
• Maintain positive guest relations by providing knowledgeable assistance regarding hotel operations, services, and area information both in person and over the telephone.
• Operate the hotel’s PBX/telephone system, including handling incoming and outgoing calls, scheduling wake‑up calls, paging guests, and directing calls appropriately.
• Audit, balance, post, and report daily transactions for Front Office and Food & Beverage operations, including room charges, restaurant and bar revenue, deposits, cash handling, credit card transactions, adjustments, taxes, disputed charges, house accounts, and promotional postings.
• Reconcile and balance all cash, credit card, and bank transactions, including over/short variances, deposits, tally sheets, and bank ticket codes to ensure compliance with established accounting procedures.
• Prepare, verify, and report room revenue, occupancy statistics, income journal entries, and other operational data for daily management reporting.
• Perform nightly audit procedures and execute the final night audit after verifying all hotel revenues and transactions are balanced and accurately recorded.
• Reset and balance point‑of‑sale systems, cash drawers, and registers to ensure operational readiness for the next business day.
• Maintain accurate records, protect guest and company assets, and adhere to all cash‑handling, safety, security, and operational procedures.
• Demonstrate professionalism, courtesy, and exceptional customer service at all times when interacting with guests, associates, and vendors.
• Perform other Front Office, Night Audit, Guest Services, and Valet duties as assigned to support hotel operations and ensure an exceptional guest experience.
• Assist guests with luggage handling, including retrieving luggage from vehicles and escorting guests and their belongings to the front desk or guest room areas as needed.
• Explain hotel services, valet parking procedures, fees, and transportation options, while providing directions and information about hotel amenities, local attractions, events, and points of interest.
• Inspect arriving vehicles for existing damage and accurately document findings on valet key tags.
• Safely and efficiently park and retrieve guest vehicles while maintaining accurate records of vehicle location, guest information, license plate numbers, and vehicle type.

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.
• Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

• 90% of shift is standing, bending/kneeling - repeated…