Guest Experience Representative - Suites

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Portland, OR, US

2 days ago Requisition

Salary Range: $19.00 To $19.50 Annually

At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties- because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

The Front Desk Agent is responsible for providing each guests exceptional customer service and creating an excellent first impression and a lasting and memorable experience for each guest of the Oxford Collection of hotels. Focusing on sharing the Oxford Hospitality Fundamentals at every encounter.

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture.

• Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences
• Complete the registration process, confirming pertinent information in accordance to established guidelines.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Maintain confidentiality of all guests and hotel information
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
• Resolve guest issues using Oxford Guest Recovery method
• Resolve discrepancies on the room status report with Housekeeping
• Promptly answer the telephone using positive and clear communication. Input messages into the computer
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Be knowledgeable about and able to respond to emergency situations
• Report any maintenance repairs needed immediately to their supervisor or property management team

• Generate and print daily and weekly reports
• Resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances.
• Assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits.
• Complete daily activity log with…