Front Desk Manager

Responsibilities

• Assist with VIPmeet& greets at check in whenever possible.

• Interact with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.

• Anticipate guest needs and complaints by monitoring arrivals, in-house guests, and departures.

• Follow up daily to resolve allcomplaintsand service requests.

• Manage Online Travel Agency guest review responses and extranetsi.e.Expedia, Google.

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

• Maintain cleanliness of Front Desk and office space

• Own the Arrival + Departure experience, ensuring signage, music level and overall ambiancemeetsrequirements.

• Conduct Inventory and Restock Supplies for Front Office Operations.

• Prepare and conduct all guest services interviews and hiring procedures.

• Approve Front Desk payroll and manage individualtimecardsdaily.

• Prepare for and conduct AM/PM shift meetings to ensure the team is well informed.

• Ensure shift handover reports are completed and actioned out

• Set the par for the performance,standards,and appearance of the team with an emphasis on training andteamworkby coaching and supporting associates.

• Alwaysmaintainand encourage a professional atmosphere(Conversations, tone, demeanor, uniforms, etc.)

• Oversee employee recognition program by ensuring that incentives, appreciation efforts, and celebrations occur within department consistently.

• Ensure Guest Service Agent Checklists are completed daily andfiled.

• Must be knowledgeable of hotel products, services,pricing,and special promotional offers, as well as daily VIP and special events.

• Attend Operational Meetings, including Morning Standup, Group Resume, Revenue, Leadership and Daily Walkthroughs.

• Lead any upsell programstomaximize revenue.

• Monitor Cancellation andNo-Show policy and procedures.

• Balance the House to ensure no overbooking.

• Monitor all Out of Order roomsto ensure rooms can be sold.

Skills

• Strong interpersonal skills and leadership experience.

• Approaches all encounters with guests and colleagues in an attentive, friendly, courteous, and service-oriented manner.

• Proactive approach to problem resolution,including anticipating, preventing,identifying, and solving issues as needed. Contribute toshort-termandlong-term problem solving.

• Outstanding communication skills.

• Multitasks and prioritizes department functions to achieve maximum efficiency and effectiveness.

• Must be able tomaintainconfidentiality ofsensitiveguestand colleague information.

• Understanding of Microsoft Office (Excel, Word,Email) –experience withHMSis a plus.

Qualifications

• 2-4years’management experience–1-year previous
  
  Front Office management experience required.

• Flexibility to meet the demands of a 24-hour operation.

• Maintain a high standard of personal appearance and grooming.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are proud to offer competitive wellness options and perksfor both

Part Time- and Full-Time employees;

• Dedicated employee parking lot pass with company contribution…