HSKP Manager Job Portland area,Oregon USA,Hospitality / Hotel / Catering

People Responsibilities

Leads, motivates, and develops the Housekeeping team, fostering a team-minded culture and positive work environment.
Provides leadership, direction, and support to Housekeeping Supervisors, holding them accountable for daily operations, team performance, and service standards.
Serves as a role model by consistently demonstrating appropriate behaviors, professionalism, and hospitality expectations.
Participates in the recruitment, interviewing, selection, onboarding, and training of Housekeeping colleagues and Supervisors.
Conducts orientation and in-service training covering company policies, operating procedures, OSHA standards, guest satisfaction, Forbes standards, cleaning procedures, and proper use and maintenance of equipment.
Coaches, counsels, and provides ongoing feedback to Housekeeping colleagues and Supervisors, encouraging professional development and a growth mindset.
Conducts regular performance discussions and addresses performance or attendance concerns in a timely and appropriate manner.
Creates and manages the weekly Housekeeping schedule, ensuring appropriate staffing levels based on occupancy, business needs, and labor targets.
Oversees timekeeping and payroll processes for the Housekeeping Department, ensuring accuracy and compliance.
Ensures adequate staffing and coverage during peak periods, call-outs, special events, and high-occupancy periods.
Fosters strong colleague engagement and serves as an advocate for the Housekeeping team while maintaining a strong focus on guest satisfaction.

Operating Responsibilities

Has overall responsibility for the day-to-day operation of the Housekeeping Department
, ensuring established standards and procedures are consistently followed.
Establishes, communicates, and maintains housekeeping standards and operating procedures while ensuring compliance with OSHA, health, safety, and hotel standards.
Provides oversight and direction to Housekeeping Supervisors to ensure efficient daily operations and consistent execution of department standards.
Conducts regular inspections of guest rooms, corridors, elevators, foyers, laundry areas, restrooms, and all public spaces to ensure exceptional cleanliness and presentation.
Conducts quality assurance inspections and works with Supervisors to identify trends, address deficiencies, and implement corrective action.
Ensures vacant and inspected rooms are accurately updated and communicated to the Front Office and appropriate departments.
Monitors guest feedback and investigates complaints related to housekeeping services, taking appropriate corrective action and following through to resolution.
Partners with Front Office, Engineering, Food & Beverage, and other hotel departments to ensure effective communication and a cohesive hotel operation.
Oversees housekeeping inventory, including purchasing, receiving, storage, distribution, and reordering of supplies and equipment.
Monitors department expenses and labor utilization, identifying opportunities to improve efficiency while maintaining service and quality standards.
Assists with the development and management of the Housekeeping Department budget and departmental goals.
Maintains accurate records, including work assignments, inspections, personnel actions, timekeeping, inventory, and departmental reports.
Reviews departmental processes and identifies opportunities to improve productivity, efficiency, and the overall colleague and guest experience.
Ensures proper handling and documentation of lost and found items in accordance with hotel policies.
Ensures all housekeeping equipment is properly maintained and reports maintenance or safety concerns promptly.
Attends and actively participates in hotel leadership and staff meetings, representing the Housekeeping Department and advocating for both the guest and colleague experience.
Ensures the Housekeeping Department is prepared to support special events, VIP arrivals, high-occupancy periods, and other operational needs.

Leadership & Guest Experience

Maintains a visible presence throughout the hotel and actively supports the Housekeeping team during daily operations.
Sets the tone for a culture of exceptional hospitality, accountability, teamwork, and attention to detail
.
Ensures guest rooms and public areas consistently meet or exceed hotel cleanliness and presentation standards.
Responds to guest and colleague concerns with professionalism, urgency, and sound judgment.
Anticipates operational challenges and proactively develops…