Payroll Manager

Overview

About Airship Airship is trusted by world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship's no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit , read our blog or follow us on Linked In.

As Airship s Global Payroll Manager, you will be responsible for leading and managing payroll operations across the U.S. and international regions (e.g., UK, France, Germany, Singapore, India), while driving the development, documentation, and continuous improvement of Airship s global payroll function. Your primary focus will be on building a robust, accurate, compliant, and high-functioning payroll operation through the establishment of standardized processes, policies, and best practices.

This role requires deep payroll expertise, strong project management skills, and the ability to collaborate with cross-functional teams, external vendors, and stakeholders across multiple jurisdictions.

What You ll Do

• Oversee and manage end-to-end payroll operations for U.S. multi-state payroll and international payrolls including the UK, France, Germany, Singapore, Canada, Ireland, and India
• Process bi-weekly U.S. payroll for exempt, non-exempt, and temporary employees, as well as off-cycle payments on an ad hoc basis
• Partner with local service providers to process monthly international payrolls, ensuring accurate and timely processing of salary calculations, deductions, statutory contributions, garnishments, commissions, and benefits
• Review and validate payroll inputs and outputs, including employee data, timesheets, benefits, and deductions
• Manage complex payroll scenarios and document payroll practices and procedures
• Perform payroll accounting activities, including posting journal entries and reconciling payroll general ledger accounts
• Coordinate year-end and new year payroll processes and HRIS setup, including earnings and deductions configuration, payroll schedules, tax reporting, annual statements, and country and state-specific compliance filings
• Serve as the primary point of contact for employee payroll inquiries, addressing questions and concerns related to pay, deductions, taxes, and benefits with professionalism, empathy, and discretion

• Develop, document, and implement global payroll policies, procedures, and controls to ensure accuracy, compliance, and data security
• Evaluate current payroll processes and systems, identify gaps or inefficiencies, and implement best practices and streamlined workflows
• Establish and maintain strong payroll controls, including reconciliation procedures, spot checks, variance analysis, and audit trails
• Lead payroll system enhancements, upgrades, and integrations to improve efficiency and reporting
• Drive standardization and automation of payroll processes across all regions while accommodating local regulatory requirements

• Ensure compliance with local payroll regulations, tax laws, and statutory requirements in all countries of operation; stay current with emerging legislation and compliance requirements for each jurisdiction
• Conduct periodic payroll audits and collaborate with internal and external auditors to ensure data accuracy, identify discrepancies, and resolve payroll-related issues promptly
• Manage payroll data integrity and maintain employee records in compliance with data protection regulations (including GDPR)
• Manage state and local reporting and filing requirements, workers  compensation reporting, payments, and annual audit
• Administer ongoing 401k processes and employee-employer contribution plans, including coordination of audit-related activities

• Manage relationships with international payroll service providers, ensuring service level agreements are met and escalations are addressed promptly; evaluate vendor effectiveness and lead vendor selection processes when necessary
• Collaborate with People Ops, Finance, and IT teams to gather payroll requirements, ensure accurate reporting, support cross-functional initiatives, and integrate payroll systems with HRIS, time and attendance systems, and other relevant platforms