Credentialing and Human Resources Associate

We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.

We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.

Location: Portland, OR (Hybrid/Remote)
Supervisors: HR Manager and Patient Access & Scheduling Supervisor
Employee Classification: Non-Exempt (Hourly), Full-Time
Hours: Full-Time, 40 hours per week
Compensation: $22.00/hour

The Credentialing and Human Resources Associate coordinates and performs credentialing functions for clinical providers, including coordinating with appropriate insurance plans, submitting and re-submitting provider applications, maintaining credentialing records and databases, and supporting compliance requirements as outlined below.

The Associate also provides support for human resources functions, including recruitment and hiring, onboarding, compliance and record keeping, and special projects. The Credentialing & Human Resources Associate works independently with established processes and responsibilities while seeking appropriate guidance and support from the Patient Access & Scheduling Supervisor and Human Resources Manager as needed.

• Credentialing:
  • Supports and performs the PMHW credentialing process for all clinical providers in accordance with accreditation standards, including submitting and re-submitting provider applications and coordinating with appropriate insurance plans.
  • Maintains the credentialing database and associated modules, ensuring accuracy of data, documentation, and reporting to downstream systems.
  • Coordinates the electronic credentials application and expiration process to ensure timely processing and that all clinical provider licenses and certificates remain current.
  • Supports credentialing audits and monitors application turnaround times; serves as a primary PMHW contact for internal and external credentialing inquiries and develops positive working relationships with insurance partners.
• Recruitment & Hiring
  • Supports the recruitment and hiring process, including posting job openings, screening resumes, responding to candidates and inquiries, coordinating interviews, and assisting with reference checks and other pre-employment activities.
  • Represents PMHW at recruitment events and job fairs as requested.
• Onboarding & Offboarding
  • Assists with the onboarding process for new hires, including required paperwork, documentation, systems access, and orientation.
  • Supports the onboarding team with coordination and maintenance of onboarding processes.
  • Provides administrative support for employee offboarding as needed.
• HR Compliance & Record Keeping
  • Assists with maintaining accurate and up-to-date employee records, including personnel files, benefits-related documentation, and compliance documentation.
  • Assists with HR audits, reporting, and other compliance-related activities.
• Projects
  • Assists with HR, Credentialing, and administrative projects and initiatives as assigned.

• Preferred:
  Experience dealing with the OPCA (Oregon Practitioner Credentialing Application)
• Preferred: 1+ year of experience either in human resources or healthcare credentialing
• Exceptional interpersonal and communication skills, with the ability to build relationships at all levels of the organization
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• Familiarity with diversity, equity, access, and inclusion (DEAI) principles, and anti-racism and anti-oppression practices
• Experience with and ability to use systems thinking
• Ability to work with Mac OS & Google Workspace

Equipment Operated: Standard office equipment, including…