Implementation Coordinator

An Implementation/Technical Project Coordinator is an integral team member, serving as the primary point of contact for Cor Vel’s Enterprise Comp Solution implementations. They oversee all onboarding details for new customers and are responsible for driving action items critical to timely and accurate account setups. This is a highly visible role that requires a great deal of communication and coordination between different groups.

The Implementation Coordinator works with all offices of the organization including Account Management, Customer Configurations, Software Development, Business Operations, and Executive Management, communicating requirements and deliverables with an exceptional level of customer service and professionalism.

This role will have a major impact on the success of our software development team as it strives to deliver applications that are vital to the services that Cor Vel provides. In addition to project management skills and some knowledge of the software development process, the coordinator will need to develop and maintain a strong working knowledge of Cor Vel’s business.

Qualified candidates for this position are recent graduates / early-career individuals with a strong drive to learn and grow as a member of the Cor Vel family. They are highly organized, detail-oriented, adaptable to frequently changing priorities and able to work independently as well as part of multiple teams. They must have outstanding communication and critical thinking skills, and the ability to build positive, cooperative relationships across the organization.

This is a remote role with occasional requirement to come into our Portland, OR office for customer data delivery.

• Coordinate multiple implementations while maintaining accurate details at all times
• Maintain accurate project schedule using established tools
• Communicate project scope, schedule, status, and deliverables to all levels of the organization
• Lead weekly/bi-weekly customer onboarding meetings with field and setup teams, stakeholders, technical resources and management
• Facilitate data file transfers between multiple vendors, field teams and IT groups via network drives, customer FTP sites, and other secure media devices
• Review, understand and interpret claim data submitted in varying formats from prior vendors
• Develop knowledge of Cor Vel systems as they relate to Enterprise Comp Solutions
• Identify process improvement opportunities to automate and enhance team responsibilities
• Communicate technical data, issues, solutions and process-related information to non-technical teams
• Maintain all project implementation documentation including meeting notes, timelines, requirements, and stakeholders
• Serve as the central communications and documentation contact for implementations
• Lead and coordinate schedules and activities for assigned software development projects and project teams
• Lead daily project team meetings
• Identify and remove impediments to software development teams' progress
• Participate in requirements gathering process and create product backlog items for development team, in conformance with process guidelines
• Participate in product backlog item prioritization
• Monitor the project backlog to ensure project priorities and deadlines are effectively met
• Facilitate communication between end users, stakeholders, product managers and software development project teams
• Manage, in collaboration with UAT coordinator and IT staff, the software release process for assigned projects
• Prioritize work effectively to assure maximum efficiency and productivity as well as quick and timely response to customer issues
• Effectively and consistently communicate with team members, supervisor and other parties

• Demonstrable skills with Agile / Scrum, Kanban, Waterfall methodologies
• Demonstrable ability to read and write simple to moderate SQL queries.
• Demonstrated ability to manage details and timelines for multiple, simultaneous, complex implementations
• Adept at thriving in a fast-paced environment with firm deadlines
• Strong organizational skills and attention to detail
• Strong professional interpersonal and…