Implementation & Support Analyst

Our client is a small, dynamic, and growing healthcare technology company seeking a technically skilled, detail-oriented, and healthcare-savvy Implementation and Support Analyst. This role is ideal for someone who enjoys problem-solving, building and improving EDI workflows, and working with healthcare data in a technical environment. You will be responsible for developing, supporting, and enhancing EDI and SQL-based data workflows, monitoring and troubleshooting production systems, and collaborating with internal teams to implement improvements.

You’ll play a critical role in resolving internal tickets and ensuring smooth system operation behind the scenes. If you are interested in this role, please do reach out! We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thank you!

Type:
Temp to Hire

Location:
Lake Oswego, OR Hybrid (2 days in office)

Key Responsibilities:

• Analyze, implement, and resolve EDI workflow, SQL data, and other technical issues reported via internal support channels.
• Monitor and support production systems via alerts, dashboards, and daily reports
• Perform root cause analysis to identify and implement solutions that reduce recurring issues.
• Map and transform non-standard data to standard formats using ETL tools and custom logic.
• Monitor EDI processes and ensure timely resolution of internal support tickets.
• Perform database development tasks, including writing queries, stored procedures, and supporting database objects in Microsoft SQL Server.
• Participate in EDI implementations using X12 transaction sets (e.g., 837, 835, 270/271, 276/277) and other proprietary formats.
• Respond to internal inquiries regarding EDI and healthcare claims workflows, enrollment, and payment file processing.
• Collaborate with developers, analysts, and support staff to improve application performance and reliability.
• Assist in documenting technical processes and maintaining operational runbooks and knowledge bases.
• Contribute to technology projects that enhance system stability and data accuracy.

Required

Qualifications & Skills:

• Bachelor's degree or equivalent work experience in a technical or healthcare-related field.
• Solid understanding of healthcare data and terminology, including claims, eligibility, and remittance processing.
• Proficiency in Microsoft SQL Server, with the ability to write moderate-to-complex SQL queries, stored procedures, and views, and CRUD operations.
• Strong analytical and troubleshooting skills with attention to detail and process improvement.
• Excellent communication skills with the ability to clearly document findings and collaborate with technical teams.
• Proficiency with Microsoft Excel, Word, SQL Server Management Studio (SSMS), and familiarity with Visio or process flow tools.

Preferred

Qualifications & Skills:

• 2+ years of hands-on experience with healthcare X12 EDI, including strong understanding of file structures, segments, loops, and elements.
• Ability to interpret and troubleshoot EDI data issues, such as invalid segments, missing elements, or translation failures.
• Understanding of HIPAA compliance and healthcare data handling best practices.

What You’ll Get:

• The opportunity to work on impactful healthcare technology in a fast-paced, agile environment.
• A collaborative and supportive team culture with room for professional growth.
• A chance to solve meaningful problems that affect real-world healthcare data flows