Business Systems Analyst

ACS Professional Staffing is looking for an employee to work hybrid with our client. This Business Systems Analyst 3 will support Finance enterprise systems by administering user access and security, resolving production and break fix issues, and performing in depth root cause analysis within People Soft Financial applications. The role partners closely with Finance stakeholders and IT technical teams to document requirements, manage service requests, track defects, and recommend configuration or interface improvements.

Responsibilities include creating and maintaining test cases, coordinating and supporting system testing and upgrades, assessing new functionality, and helping implement process and system improvements. The position requires hands on ERP/People Soft Finance experience, strong troubleshooting and analytical skills, proficiency with Microsoft Office and technical documentation, and the ability to translate business needs into effective system solutions.
This full-time position is located in Portland, OR.

• Provide user access and security to the Financial Management System and other associated systems within Finance.
• Resolve production issues in the Financial Management System(s).
• In collaboration with the FDC staff, technical leaders in IT, Sponsor and Project teams resolve break-fix issues.
• Perform root cause analysis and solve difficult problems with effective solutions by pursuing missing information and data requirements.
• Troubleshoot issues and recommend the next steps, document via a Service Request ticket for Tech team; work with Tech team to fix and track defects; recommend interface changes and screen configuration.
• Create and update test cases for upgrades to the Peoplesoft Financial system.
• Provide technical expertise to project teams for Finance org software upgrades to:
• Add new functionality to existing People Soft Financial systems.
• Support implementation of new systems and process improvements.
• Assess the viability of new system functionality provided in new releases or patches to applications, or new applications.
• Study the effect of changes on overall system operation.
• Review recommendations for capabilities and provide input into the recommendation.
• Track new system installation and testing, user training, and the modification of existing systems.
• Provide systems planning support, draft use case/requirements, and provide system mapping to foster the integration of upstream and downstream systems in Finance.
• Work with appropriate manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions to build consensus among stakeholders and project team members.
• Study the system, system operations and maintenance issues, business practices, and procedures to determine the scope and content of specialized training programs designed to increase the skills and knowledge of staff members.
• Prepare and support structured management of business documents and artifacts, such as training documentation, desk procedures, quick start guides, system requirements, and process designs; publish documents to systems and document storage sites.
• Facilitate system testing; prepare or assist with preparation of test plans as appropriate to the scale of the changes to the system; collaborate with project/system staff on scope and rigor of testing, help arrange for testers, coordinate test plans, help implement testing, test if required, and compile or assist with compilation of test results; communicate or assist with communications with system IT staff on test plans, testing, and test results.
• Record/log, update and maintain defects tracking and enhancements in defect tracking tool; prepare and present reports to staff.
• Research, interview internal customers / end-users, stakeholders, and other interested internal parties to gather and understand customer / end-user requirements which may include software solutions, present solution recommendations for management, executives, and stakeholders’ consideration and approval.
• As requested, perform appropriate testing of recommended and/or management-approved solutions, including…