NOC Technician​/IT Helpdesk - Portland

Overview

Cook Solutions Group is seeking a skilled NOC Technician/Technical Help Desk Technician to join our dynamic team. The ideal candidate will possess outstanding customer service, communication, and time management skills, as well as a professional demeanor and the ability to thrive in our “We Make It Happen!” culture. This role involves monitoring dashboards and ticketing systems, promptly responding to technical issues, and supporting our external customers with alarm and access control systems, ATMs, and camera surveillance.

Location: Portland, OR – On site position

Pay: $21.39 hour ($44,500 year) with growth opportunities within the first year. ($24 hour/$50K year by 90 days).

Hours: GRAVEYARD SHIFT – Sun-Wed, 8PM – 7AM. Four 10 hour shifts.

• Monitors Dashboards and Ticketing Systems.
• Reviews alarm activity and notifies appropriate parties.
• Responds immediately to issues and/or escalates them when appropriate.
• Remotely resolves issues.
• Answers phones and provides exemplary customer service.
• Troubleshoots ATM/alarm calls and Camera Surveillance.
• Performs daily, manual status checks.
• Performs other related duties as required.

• High School Diploma or GED equivalent.
• Working towards or has completed IT certification program.
• 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Customer service experience is a plus.
• Excellent oral and written communication skills.
• Excellent time management skills.
• Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match;
Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program;
Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.