Program Manager; PMO

Overview

About Avèro Advisors:
Avèro Advisors is a fast-growing boutique management consulting firm that modernizes technology and business operations for state and local governments. We guide public-sector clients through high-stakes transformation initiatives spanning ERP modernization, permitting & licensing, budgeting, HR, data, and AI adoption. Our marquee clients include the Port of Portland (OR), Monroe County (NY), Santa Fe County (NM), Clackamas County (OR), Tarrant County (TX), and other forward-thinking governments across the United States.

Recognized for our exceptional momentum, Avèro has earned a place on the Inc. 5000 list for five consecutive years, reflecting our continued growth and commitment to excellence.

We are seeking a highly motivated and experienced Program Manager to lead the successful implementation of a new ERP system and associated integrations. This role is pivotal in ensuring a smooth and timely transition to the new platform, which will enhance efficiency and decision-making across the organization. The ideal candidate will possess deep knowledge of ERP implementations, exceptional project management skills, strong budget management acumen, and the ability to collaborate effectively with cross-functional teams.

In addition, the Program Manager will oversee Project Managers across various work streams.

• Project Leadership: Develop and manage the overall ERP implementation project plan, including detailed timelines, milestones, dependencies, and resource allocation.
• Oversight: Provide guidance and direction to Project Managers leading individual work streams, ensuring alignment with the overall project plan, goals, and budget.
• Budget Management: Create and actively manage the master project budget. Track expenditures, identify potential overruns, develop mitigation strategies, and regularly report budget status to stakeholders.
• Change Management: Develop a comprehensive change management plan that includes stakeholder engagement, communication strategies, and training initiatives. Proactively address resistance, build advocacy for the new system, and ensure smooth adoption across the organization.
• Communication: Establish clear communication protocols and reporting structures across the project team and wider stakeholder groups. Maintain regular, transparent communication on project progress, risks, and budget updates.
• Partner Coordination: Liaise with ERP vendors and external implementation partners to ensure seamless integration of systems, address technical requirements, and manage partner relationships.
• Risk Management: Identify, assess, and develop mitigation strategies for potential risks and roadblocks throughout the implementation process.
• Issue Resolution: Troubleshoot issues as they arise, escalate when necessary, and drive solutions to keep the project on schedule.
• Team
  
  Collaboration:
  
  Work closely with business process owners, functional leads, IT specialists, and end-users to gather requirements, ensure alignment, and facilitate effective decision-making.
• Testing and Validation: Oversee the design and execution of test plans, user acceptance testing (UAT), and the remediation of identified issues.

• Experience: Minimum of 5+ years of project management experience, including at least 3 years leading complex ERP implementations. Experience managing other Project Managers and proven budget management skills are essential.
• Technical Understanding: Strong understanding of ERP concepts and system architecture. Familiarity with common integration points and implementation methodologies.
• Certifications: PMP certification or equivalent is highly desirable. ERP platform certifications are a significant advantage.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor messaging to both technical and non-technical audiences.
• Problem-Solving: A proactive problem-solver with demonstrated analytical thinking and decision-making abilities.
• Leadership: Ability to motivate teams, inspire collaboration, and navigate a complex organizational structure.
• Location: Ideally based in or with the ability to…