Technical Support Engineer

Are you in a technical support or systems administration role and looking to kickstart your career with a global technology business? At Paper Cut, support is more than just fixing issues and receiving phone calls; it is central to our engineering-driven ethos.

Our relationships with our customers have been guided by exceptional technical support and are core to Paper Cut’s success. This customer‑first attitude, with a focus on technical excellence, has converted some of the toughest, most cynical Sys Admins into our biggest advocates.

Reporting to the Regional Support Manager, this is a full‑time hybrid role, based in our Portland office, 3 days per week.

• You will tackle technical issues by thinking customer‑first, problem‑solving, and providing solutions.
• You will interact and communicate via phone, email, web chat, and forum support.
• You work as a part of the global support flow, working with our teams in Australia and the UK.
• You’ll assist channel partners with the Paper Cut products, scripting, and print domain questions.
• You will consolidate customer feedback on features and attend product planning meetings to represent customers.
• You will share knowledge with colleagues through the creation of knowledge base articles and training sessions.

• You have a background in Systems Administration or have worked in a Support Engineering role handling complex software tickets.
• You love resolving technical issues for customers and ensuring customer satisfaction.
• Have strong networking knowledge – comfortable troubleshooting issues involving DNS, firewalls, proxies, TLS/certificates, and general connectivity in complex customer environments.
• You ideally have a degree in IT or a related field, or certifications such as Network+ and CompTIA A+.
• You can use various network troubleshooting tools (trace route, ping, nslookup, etc.) to identify latency, routing, firewall, or DNS problems.
• You have exposure to cloud platforms and have ideally helped administer SaaS based applications like Microsoft Entra, Okta, and Google Workspace.
• You love resolving technical issues for customers and ensuring customer satisfaction.

All your information will be kept confidential according to EEO guidelines.