Sr. UX Researcher - Financial Services Portland

At eBay, we’re more than a global e-commerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets worldwide. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of e-commerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.

We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work  team of UX Researchers is a critical part of eBay’s Design organization, where we discover, interpret, and communicate insights and opportunities in an inspiring way. UX research is embedded in all phases of product development at eBay, influencing product and business strategy.

We are looking for a driven Senior UX Researcher for our Financial Services & Trust team. The team’s goal is to provide insights that unlock significant customer and business value by transforming buyer and seller payments and financial services experiences. We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact. The ideal candidate is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems.

• Lead end-to-end mixed methods user research to advise on product improvements and define excellent customer experiences.
• Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy through insights and put users at the center of product thinking.
• Employ engaging storytelling techniques to communicate research insights and recommendations, ensuring alignment and action.
• Help drive key features, products, and initiatives based on company priorities.
• Effectively manage and prioritize research planning through ambiguous and fast‑changing environments.
• Monitor the impact of insights generated and actively contribute to the growing UX Research practice at eBay.

• 3+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.
• M.A., M.S., or Ph.D. in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human‑Computer Interaction, Information Science, Media Studies, or Computer Science.
• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.
• Ability to assess and work through complex problems and ambiguous situations, and collaborate with teams to ensure insights are clear, actionable, and acted upon.
• Exceptional communication and storytelling skills, with experience influencing and advocating for user research.
• Experience working in large organizations and collaborating across diverse cross‑functional teams is preferred; global research experience is a plus.

The base pay range for this position is $108,000 – $186,900. Total compensation may include target bonus, restricted stock units (as applicable), a full range of medical, financial, and other benefits (including 401(k) eligibility and paid time off such as PTO and parental leave). Employees will be in an “at‑will” position, and the Company reserves the right to modify base salary and other compensation at any time.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.