IT and Security Operations Analyst

Who are we?

UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.

Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams iciency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguard’s ability to grow sustainably and efficiently through optimized systems and processes.

We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.

You’ll enjoy daily interactions with our globally distributed workforce—solving problems, improving systems, and helping to scale how we support and secure our environment.

While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands‑on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.

Our IT and Security Operations team also plays an active role in Dev Ops and Infra Ops initiatives—contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.

You won’t just keep the lights on. You’ll help shape how we evolve.

UpGuard is in the midst of a company‑wide transformation, powered by cutting‑edge data analytics, automation, and AI. You’ll be right at the heart of it, helping to drive the systems and support that make it all possible.

• Enterprise IT Service Health (30%)
• Run daily, weekly, and periodic IT and security checklists
• Troubleshoot issues, document fixes, and raise follow‑up actions as needed
• Perform health checks across infrastructure and Dev Ops (e.g. uptime, CI/CD, compliance, alerts)
• Collaborate with Dev Ops and Infra Ops on platform‑level issues

• General IT Support (40%)
• Monitor and action items in the IT support queue with a proactive approach
• Prioritize tasks effectively and align timelines with stakeholders
• Deliver empathetic, solutions‑oriented support across systems, hardware, and software

• Project Work (30%)
• Identify and propose improvements as you gain business context
• Work cross‑functionally to implement automation, tooling, and platform enhancements
• Contribute to scripts, dashboards, and operational improvements
  
  Feed insights from day‑to‑day work into long‑term strategic initiatives

• A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
• Familiarity with low‑code/no‑code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks
• Experience managing and integrating enterprise SaaS applications, ideally in a high‑growth or security‑conscious environment
• A working knowledge of scripting (e.g. Bash, Power Shell, Python) to automate tasks, support system health checks, or build internal tooling
• Exposure to infrastructure‑as‑code tools like Terraform or similar, or a willingness to learn and contribute to Infra Ops practices
• A thoughtful, empathetic approach to end‑user support across globally distributed teams
• Hands‑on experience supporting and managing laptop fleets (macOS and Chrome
  
  OS)

• Dev Ops experience
• Google Workspace experience
• Mac experience
• Okta experience

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well‑being
• WFH set‑up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at Up Guard
• $1500 USD annual Learning & Development allowance: To support your career…