IT Helpdesk Support Tier 2

Overview

A Managed IT Services company in Beaverton, OR is hiring a Helpdesk Technician Tier 2 to join the team for a great long term opportunity!

• Diagnose and triage computer, software, and network issues to determine priority and resolution path.
• Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
• Provide technical support to end users via phone, web, and remote support tools.
• Set up new user accounts, email accounts, and mobile/desktop email configurations.
• Assist users with password resets and access-related issues.
• Troubleshoot and resolve hardware, software, and connectivity problems; elevate issues to higher‑tier support as needed.
• Document troubleshooting steps, resolutions, and customer network configurations.
• Support onsite technical needs and coordinate escalation activities.

• 2‑4 years of helpdesk experience or working with a helpdesk/IT provider.
• VOIP technology experience a plus.
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+, A+, Microsoft MD‑100, Microsoft MD‑101 Certifications are a plus.
• Knowledge or hands‑on experience providing technical support to users using Windows 10, server versions, MAC OS, and other mainstream applications preferred.
• Previous MSP experience is a plus but not required.
• If interested: please apply to the job application and email Derek at Dmautz  This is a Contract‑to‑Hire position based out of Portland, OR.

The pay range for this position is $23.00 – $29.00 per hour.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available;

life insurance (voluntary life & AD&D for the employee and dependents); short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

This is a fully onsite position in Portland, OR.

This position is anticipated to close on Mar 2, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.