IT System Coordinator; ISS

Position: IT System Coordinator (ISS5)
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** We are passionate about equity in early childhood education. At DELC, we value dedication, integrity, and collective wisdom, fostering a diverse, inclusive, and welcoming workplace where all employees can thrive. We challenge ourselves to lead with courage, refine practices, and drive meaningful change for children and families statewide.
* Comprehensive Benefits:
Low-cost medical, vision, and dental coverage for you and your family, plus optional benefits like life and disability insurance, deferred compensation, and flexible spending accounts.
* Work-Life Balance: 11 paid holidays, 3 personal days, 1 special day, monthly sick leave, and vacation accruals that increase every 5 years.
* Student Loan Forgiveness:
Potential federal loan forgiveness after 120 qualifying payments.
* Inclusive Culture: A diverse, welcoming workplace committed to equity and continuous improvement.
* The primary purpose of this position is to oversee the design, implementation, and maintenance of a customized provider management platform called Oregon Early Learning Management System (ELMS) for the Child Care Licensing Division (CCLD). The ELMS is used for child care provider and facility licensing, compliance, and background checks. Additionally, ELMS will process billing and invoices used to issue subsidy payments as part of the Employment Related Day Care (ERDC) program.

Finally, ELMS will provide functionality that will allow provider and child care facility staff access to a portal that will allow for electronic submission of documents, applications, and to check on payment status.
* This position will act as a liaison between the business unit end users and the ELMS technical support team. This position will be accountable for learning and documenting business processes, and for performing analysis to create efficiencies in processes. Additionally, this position will collaborate with agency training staff to create and facilitate end-user training for the use of this system.

Furthermore, this position will be responsible for minor configurations within the system. Finally, this position will perform analysis and make recommendations for requests for changes or enhancements to ELMS.
* This position will manage the solution vendor and coordinate with the DELC IT Application Administrator when development or configuration changes require testing and validation. This position will be the ELMS Product Owner and is responsible for recommending approval or rejection of releases or changes to IT Leadership, the ELMS Business Advisory Board, Change Control Board, and the DELC IT Change Advisory Board (CAB).
* This position requires experience in application configuration, process analysis, vendor management, and effective communication skills. This position is a key part of providing technical assistance and consultation to ensure adherence to all applicable state and federal rules.* (a) Four (4) years of information systems experience in: business analysis, business process modeling, procedure documentation, and/or system configuration;
OR* (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in: business analysis, business process modeling, procedure documentation, and/or system configuration;
OR    (c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above
* Expertise and demonstrated experience in business analysis, including business process modeling, procedure documentation, customer journey analysis, flowchart creation, etc.
* Expertise and demonstrated experience in system configuration, including report building, table changes, and user access management.
* Expertise and demonstrated experience in vendor and relationship management, including contract administration, procurement, Service Level Agreement (SLA) monitoring, etc.
* Expertise and demonstrated experience with complex communication, coordination, and collaboration with technical and non-technical staff, and partner agencies.
* Commitment to contributing to an inclusive workplace culture, including openness to feedback, continuous learning around equity and inclusion, and collaborative problem-solving.

The screening of candidates will be based on a review of an attached resume (
** limit to two pages**). While a cover letter is not required, it is highly encouraged. If you submit a cover letter, please tailor it to the position and address your experience with the desired attributes listed above. Candidates whose backgrounds most closely match the desired attributes and experience section as outlined in this announcement will be invited to interview. For helpful tips on putting together your application materials and interviewing, visit our  page.

Please do not attach transcripts or letters of recommendation…