Delivery Manager

Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S.

Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as Fed Now Instant Payment Xchange™ (IPX), Skip‑A‑Pay, and Quick Pay. Over 100 customers trust Tyfone’s solutions, which are supported by over 200 integrations and over 140 patents.

Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean‑team model for external engagements to manage costs, increase selling time, and accelerate pipeline velocity. Tyfone values collaborative execution as the path to market leadership.

We are an equal‑opportunity employer, and we encourage candidates from diverse backgrounds to apply.

• Build the best self‑service digital banking platform.
• Innovate to bring frictionless digital experiences beyond self‑service digital banking.
• Cultivate meaningful relationships.

• Be the preeminent provider of a digital data interaction platform for consumers and employees of Community FIs.

• Build trust, have integrity, be compassionate, innovate constantly, collaborate positively, execute flawlessly, learn continuously, and have fun doing it!

• Act as a strategic technology consultant, connecting customers, Tyfone product teams, and internal stakeholders to provide actionable insights, optimize solution implementations, and ensure exceptional end‑user experiences.
• Own end‑to‑end delivery of complex projects, including defining scope, creating detailed project schedules and deliverables, planning, estimation, task allocation, status reporting, and coordination with customers, third parties, and internal teams.
• Track and manage project milestones, risks, and customer‑reported issues; communicate status, issues, and mitigation plans clearly and proactively to all project stakeholders.
• Maintain comprehensive project documentation, including meeting agendas and minutes, scope amendments, configuration documentation, and key customer communications for all managed projects.
• Serve as the primary point of contact for assigned clients throughout the implementation lifecycle and post‑launch, hosting recurring customer calls, coordinating with account management, and traveling onsite to customer facilities when needed to drive execution and strengthen relationships.
• Work closely with Product, Development, and Engineering teams to investigate and resolve complex customer issues, ensuring timely, high‑quality solutions and clear customer communication.
• Navigate challenging business situations and lead productive conversations among vendors, executives, and internal stakeholders, using diplomacy and clear communication to drive high‑quality, value‑focused outcomes.
• Stay current on emerging technologies and industry trends to ensure delivery of innovative, low‑friction digital banking experiences across channels, drawing on proven strategies and best practices from other industries where applicable.
• Collaborate with peers and stakeholders to accelerate delivery timelines while preserving the quality and customization required for unique customer needs.
• Manage multiple concurrent delivery projects in a fast‑paced environment, maintaining clear plans, schedules, task ownership, and risk/issue management to ensure on‑time and successful delivery while leveraging Agile and waterfall methodologies and standard SDLC practices.
• Coordinate project dependencies across customers, third parties, and internal teams, using tools such as JIRA, Microsoft Project, Wrike, and Salesforce to track…