Site Reliability Administrator; Network​/Platform​/Database

Site Reliability Administrator (Network/Platform/Database)

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Job Overview

The Site Reliability Administrator plays a critical role in supporting the reliability, stability, and continuous improvement of the organization's core IT systems and services. Leveraging foundational knowledge across database, platform, and network environments, this position helps ensure that systems are properly maintained, proactively monitored, and continuously enhanced in alignment with established standards. By minimizing service disruptions and strengthening operational resilience, the role directly contributes to effective incident response and dependable technology outcomes that enable day‑to‑day business operations.

As part of a newly formed team, this position offers the opportunity to help build a strong operational foundation and shape emerging reliability practices. The Site Reliability Administrator collaborates closely with peers, managers, and cross‑functional stakeholders to support consistent service delivery while promoting shared accountability across the three core pillars – network, platform, and database. This role also supports cross‑training efforts to expand team capability and ensure balanced, flexible support coverage, fostering a culture of continuous learning and long‑term system reliability.

Responsibilities - Site Reliability Administrator (Grade 7 / EXP3 - Career)

• Service Reliability Administrator Provides technical expertise to enable the correct application of operational procedures. Schedules and executes maintenance windows to minimize service disruption. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work including patching and updates to servers, operating systems and infrastructure components. Implements agreed network changes and maintenance routines.
  
  Validates patch deployments to ensure compliance with security and operational standards. Proactively monitors system health and identifies potential operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Conducts reliability reviews and provides proposals for continuous improvement to specialists, users and managers.
• Incident Management Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution within established service level agreements (SLAs). Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Implements corrective actions to prevent recurrence. Documents and closes resolved incidents according to agreed procedures.
• Problem Management Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes / remedies. Assists with the implementation of agreed remedies and preventative measures.
• Automation Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows. Identifies opportunities for operational efficiency and implements automation solutions.
• System Software Reviews system software updates and identifies those that merit action. Schedules and executes maintenance windows to minimize service disruption. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system…