Apprentice Epic Learning Analyst

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Learning Apprentice supports training operations, content maintenance, training delivery, coordination activities, and EHR support analyst functions. This role contributes to ensuring learning materials remain accurate, training programs run smoothly, and end users receive effective education and system support. The position also provides operational assistance across evolving business priorities as needed.

This role is ideal for individuals developing expertise in training, healthcare systems, learning design, and operational support within a collaborative environment.

Essential Functions:

Training Content & Learning Support

• Assist with updating, reviewing, and maintaining training materials to ensure accuracy and alignment with system updates, workflows, and organizational standards
• Support course content development, documentation management, and version control
• Help prepare training assets including guides, job aids, presentations, and learning activities

Training Delivery & Facilitation Support

• Co-facilitate or deliver training sessions under guidance of senior trainers
• Provide learner support before, during, and after training sessions
• Assist with onboarding activities and training readiness initiatives

Training Coordination & Operations

• Coordinate logistics for training events including scheduling, communications, materials preparation, and learner tracking
• Maintain training records, attendance documentation, and reporting metrics
• Support continuous improvement efforts by collecting learner feedback and assisting with evaluation activities

EHR Support Analyst Assistance

• Provide frontline support for training-related EHR questions and workflow clarification
• Assist with troubleshooting, issue triage, and documentation of user needs
• Support testing, validation activities, and system update preparation as needed

Business & Organizational Support

• Contribute to cross-functional projects related to training, system adoption, or operational improvement
• Provide administrative and operational support aligned with business priorities
• Participate in team meetings, knowledge sharing, and continuous professional development

Go-Live Support

• Provide on-site or virtual support during go-live events, upgrades, and major training deployments
• Assist end users with real-time EHR workflow questions and basic troubleshooting
• Support readiness activities, escalate issues as needed, and document insights to improve training and workflows

Requirements

Required

• 2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred.
• Electronic Health Record experience in systems such as EPIC preferred.
• Strong communication, organization, and customer service skills
• Interest in training delivery, healthcare systems, or learning development
• Ability to manage…