Application Analyst - POS Operations

The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system. This is a hands‑on technical role supporting a large‑scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store‑level operations.

• 3-7+ years of experience supporting retail POS systems or similar application environments
• Strong hands‑on troubleshooting experience in POS or retail systems
• Ability to independently triage and resolve issues without relying on extensive documentation
• Experience analyzing logs and performing root cause analysis
• Experience supporting on‑premise (non-cloud) environments
• Familiarity with POS hardware including terminals, scanners, and peripherals
• Working knowledge of Java‑based applications
• Comfortable operating in a fast‑paced rollout environment
• Ability to manage priorities in high urgency environments
• Strong collaboration skills while also being able to work independently

• Experience with Toshiba POS systems or similar retail platforms
• Experience supporting multi‑store retail rollouts
• Background supporting specialty retail environments (e.g., jewelry or similar verticals)
• Prior experience working closely with operations and field support teams

• Support pilot and phased rollout of new POS system in over 120 retail stores
• Perform advanced triage of POS incidents and operational issues
• Analyze system and application logs to identify root cause
• Troubleshoot POS software and hardware integration issues
• Partner with store teams and internal support teams to resolve escalations
• Provide stabilization support during rollout waves
• Document findings, recurring issues, and resolution steps
• Participate in on‑call rotation (approximately 1 week every 4 weeks)