Level 2 Hardware Asset Management Engineer

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT.TM.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Term: 3 Months

Location:

Portland, OR

Pay: $30.00 - $40.00; commensurate with experience

Hours:

8:00 – 5:00 PST

The Level 2 Hardware Asset Management (HAM) resource will support enterprise hardware asset management initiatives. This role is customer-facing and provides advanced operational expertise with strong proficiency in Service Now and Microsoft Intune.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Acts as an advanced operational resource within the Hardware Asset Management program.
• Supports daily execution and optimization of the end-to-end hardware asset lifecycle.
• Serves as a Level 2 escalation point for HAM-related issues and discrepancies.
• Collaborates with IT Operations, Procurement, Finance, and Endpoint Engineering.
• Manage full lifecycle of hardware assets—procurement, deployment, maintenance, refresh, and disposal.
• Ensure accurate and compliant asset records within Service Now HAM.
• Perform reconciliation across Service Now CMDB, Microsoft Intune, and physical inventory.
• Support internal and external audit readiness for hardware assets.
• Develop reporting on compliance, lifecycle status, and inventory accuracy.
• Identify and drive improvements to HAM processes and data quality.
• Hands‑on experience with Service Now Hardware Asset Management (HAM / HAM Pro).
• Manage lifecycle states, normalization, and data accuracy within Service Now.
• Support workflows, automations, and integrations related to hardware assets.
• Collaborate with Service Now platform teams to enhance HAM capabilities.
• Use Intune as a reliable discovery and device inventory source.
• Reconcile Intune data with Service Now asset lifecycle records.
• Support device enrollment, compliance validation, and lifecycle alignment.
• Identify and remediate data gaps between endpoint management and HAM systems.

• 3–6 years of experience in Hardware Asset Management or IT Asset Management.
• Strong understanding of industry‑standard hardware asset lifecycle practices.
• Advanced proficiency with Service Now HAM and CMDB.
• Working knowledge of Microsoft Intune and endpoint device management.
• Excellent communication, analytical, and organizational skills.
• Works independently with minimal supervision.
• Resolves complex HAM data and lifecycle issues.
• Provides guidance and mentorship for Level 1 resources.
• Supports process maturity efforts and continuous improvement initiatives.

While we’re committed to providing top‑tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life…