IT Systems Administrator II

Job Description

The role of Systems Administrator II will require the following:

• Perform operational administration of core IT infrastructure systems, including on premises Active Directory, Microsoft Entra , the Microsoft 365 platform, Windows Server environments, and related infrastructure services.
• Monitor and respond to IT infrastructure incidents, alerts, and Service Now work queues.
• Oversee escalated service requests and incidents, ensuring system health, stability, and compliance with operational standards.
• Create, update, streamline, and maintain operating procedures, runbooks, and infrastructure diagrams to ensure accuracy and sustainability.
• Apply strong analytical and pattern recognition skills to troubleshoot issues and contribute to strategic infrastructure design and implementation.
• Use Microsoft Office tools (Word, Excel, Visio) to document processes, analyze data, and produce technical deliverables.
• Develop, enhance, and troubleshoot automation and scripts using Power Shell or Python; apply automation concepts to improve operational efficiency.
• Utilize source control tools and adhere to version control best practices for scripts, documentation, and configuration files.
• Advocate for and apply repeatable processes, standardized architecture, and model driven system design.
• Act as an inclusive team collaborator and trusted technical advisor within the IT infrastructure group.
• Provide depth of expertise by serving as an L3 escalation point for complex break fix issues and advanced troubleshooting.