POS Application Analyst

Overview

An employer is looking for 2 Point of Sale Application Analysts for on-site, contract opportunities in the Portland, Oregon area. The client is a large retailer, and the Application Analysts will be supporting a regional banner store in their pilot and rollout of a newly implemented Point of Sale (POS) system across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout.

The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware and store-level operations.

• Support pilot and phased rollout of new POS system in over 120 retail stores
• Perform advanced triage of POS incidents and operational issues
• Analyze system and application logs to identify root cause
• Troubleshoot POS software and hardware integration issues
• Partner with store teams and internal support teams to resolve escalations
• Provide stabilization support during rollout waves
• Document findings, recurring issues, and resolution steps
• Participate in on-call rotation (approximately 1 week every 4 weeks)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• At least 2-3+ years’ experience supporting retail POS application system environments, including strong hands-on troubleshooting experience in POS or retail systems
• Ability to independently triage and resolve issues without relying on extensive documentation
• Experience analyzing logs and performing root cause analysis
• Familiarity with POS hardware including terminals, scanners and peripherals
• Strong collaboration skills while also able to work independently
• Comfortable operating in a fast-paced rollout environment
• An understanding of Service Oriented Architecture (SOA), web services or APIs
• Experience with Toshiba POS systems
• Clear written and verbal communication; can present tradeoffs and influence roadmap and investment decisions