Computer Imaging and Asset Control Specialist

Overview

Computer Imaging and Asset Control Specialist

Non-Union Position
IS Infrastructure 2;
Portland, Oregon (US-OR)

Regular FT, Non-Exempt
Posting # 5498

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we are deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

Computer Imaging & Deployment

• Image new computers using approved tools and processes (SCCM, Auto Pilot, InTune).
• Reimage reclaimed computers and ensure data is securely wiped.
• Maintain a stock of ready-to-deploy devices to meet business needs.

Asset Control & Inventory Management

• Attach asset tags and record details in the asset management system.
• Update inventory records for new and reclaimed devices.
• Track hardware throughout its lifecycle, including deployment, repair, and retirement.

Hardware Lifecycle Tasks

• Perform end-to-end hardware lifecycle management, including:
• Procurement Support:
  Assist with receiving and tagging new hardware.
• Deployment:
  Configure and deliver devices to end-users.
• Maintenance:
  Coordinate repairs and warranty claims.
• Reclamation:
  Securely wipe and reimage returned devices for reuse.
• Retirement & Disposal:
  Follow approved processes for decommissioning and environmentally responsible disposal of hardware.

Onsite Deskside Support

• Provide hands-on support for hardware and software issues at user desks.
• Troubleshoot and resolve problems related to imaging, connectivity, and peripheral devices.
• Assist with hardware moves, setups, and configuration changes.

Compliance & Documentation

• Ensure all imaging and asset control processes comply with IT security standards.
• Maintain accurate documentation of imaging procedures and asset records.

Come on your first day with:

• CompTIA A+ or associate degree or equivalent with 2 years working in an Intune IT environment.
• Proficient understanding of SCCM groups, Microsoft InTune, and Auto Pilot deployments.
• Experience with image deployment tools and asset management systems.
• Knowledge of hardware troubleshooting and deskside support best practices.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and organizational skills.

On-site at our Portland, Oregon Headquarters location Monday-Friday. Must be able to lift and move computer equipment as needed.

Health & Wellness

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform

Work Life Balance

• Up to 23 Vacation Days
• 80 Hours of Sick Time
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements
• 3 weeks paid parental leave
• Employee Resource Groups and related facilities
• Exercise facility and bike room

Financial

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match
• Stock purchase program discount
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts

• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• Tri Met Pass for all HQ employees
• Discounts with Verizon & AT&T Wireless

Base salary range: $64,250.00 - $86,350.00 per year, depending on qualifications

Annual Target Incentive: Grade 16, 7.5% target

Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.