Senior Technical Support Engineer

LHH is currently looking for a Sr. IT Support Engineer to join a fast growing company in Portland. This position will play a key role in helping grow a managed services environment with zero technical debt and the freedom to choose modern tools and workflows. This is a hands‑on, high‑impact position for someone who enjoys balancing project‑based work with advanced troubleshooting and client‑facing support.

You’ll work across multiple client environments, owning everything from infrastructure improvements and cloud initiatives to complex escalations and technical guidance for the broader team.

• Manage projects and deliver infrastructure, cloud, and security solutions across diverse client environments
• Serve as a senior escalation resource and resolving complex technical issues end to end (e.g., server outages, security incidents)
• Support Microsoft 365, Azure/Entra , networking, backups, cloud environments and security tooling
• Tackle system‑wide failures, design flaws, and issues requiring code‑level intervention or infrastructure changes
• Perform root cause analysis on recurring problems, implement permanent fixes, and maintain the organization’s most critical systems.
• Partner directly with client stakeholders during high‑priority or sensitive situations
• Work closely with leadership and sales‑aligned technical resources while maintaining ownership of execution and delivery
• Contribute to help desk and reactive support as client volume fluctuates
• Mentor junior engineers and help raise the technical bar across the team
• Follow and help refine SLAs, SOPs, and service standards as the MSP scales

• 5+ years of experience in IT support in fast paced environments
• Prior experience in a Managed Services Provider (MSP) environment strongly preferred
• Advanced knowledge in firewall, network, and cloud administration
• Proven Tier III troubleshooting and project execution experience
• Experience with ITSM platforms (e.g., Service Now, Connect Wise, Jira Service Management)
• Strong working knowledge across Microsoft 365, Active Directory/Entra , InTune, OS Devices, and Cisco Meraki
• Experience with endpoint security, MFA, backup, NOC, and disaster recovery solutions
• Solid understanding of networking fundamentals including routers, switches, firewalls, TCP/IP, DNS, and DHCP
• Demonstrated ability to manage multiple priorities across diverse client environments
• Excellent communication, leadership, and customer service skills
• CompTIA certifications are highly preferred

Disclaimer: This is not a C2C/C2H opportunity and only accepting candidates within the US or authorized to work/not needing sponsorship now or in the future.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers