Platform Engineering Manager

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Full Time Management Portland Office Portland, OR, US

2 days ago Requisition

Salary Range: $ To $ Annually

Location:

Portland, OR / Hybrid

Reports to:

CIO / CTO

Organization:
Technology

The Platform Manager is a senior technical leadership role responsible for the reliability, architecture, and operational integrity of CLI’s production platforms, working in close partnership with Development and Product Management.

This role owns the systems, standards, and Dev Ops operating model that enable product teams to deliver software safely, reliably, and  Platform Manager ensures that CLI’s platforms operate as cohesive, observable systems—while embedding reliability, automation, and operational ownership directly into the development lifecycle.

This is not a traditional IT operations role. It is a platform and Dev Ops leadership role, focused on enabling teams rather than owning delivery silos.

• Own reliability of CLI production systems, including availability, performance, resilience, and recoverability
• Establish and mature Dev Ops and reliability practices that integrate development and operations responsibilities
• Ensure reliability, observability, and incident response are designed into systems, not layered on after delivery
• Lead major incident response and post‑incident learning, with a focus on systemic improvements rather than blame
• Partner with Development to refine on‑call models, deployment practices, and operational ownership

• Own CLI’s enterprise architecture across platforms, integrations, and shared services
• Define and maintain architectural principles, reference architectures, and platform standards
• Ensure architecture decisions support continuous delivery, operational safety, and long‑term sustainability
• Serve as final decision authority for cross‑platform architectural tradeoffs

• Work hand‑in‑hand with Development teams to understand delivery challenges and remove friction
• Provide platform capabilities, guardrails, and “paved roads” that enable teams to ship with confidence
• Embed platform thinking into development workflows, CI/CD pipelines, and release processes
• Reduce handoffs and role ambiguity between Development and Operations by clarifying ownership and interfaces
• Champion shared accountability for production health across Platform and Development

• Develop technical leaders and senior engineers, fostering a culture of ownership, learning, and continuous improvement
• Provide leadership across platform‑aligned functions, including Enterprise Architecture, telecom/platform reliability, and technology program coordination
• Act as a connective leader across Development, Product Management, and Corporate IT
• Help shape the future Platform and Dev Ops operating model as CLI’s systems evolve
• Translate business and product strategy into actionable platform and Dev Ops roadmaps
• Identify systemic risks related to scale, reliability, and architectural complexity
• Establish meaningful metrics for platform health, delivery safety, and operational effectiveness
• Continuously evolve practices, tooling, and standards to support faster, safer delivery

• Development teams deploy changes frequently without sacrificing stability
• Production systems are observable, predictable, and resilient
• Architecture decisions support continuous delivery rather than slowing it
• Reliability issues are addressed at the system level, not repeatedly at the symptom level
• Platform and Development operate as partners with shared accountability for outcomes

• 8–12+ years of experience in platform engineering, Dev Ops, site reliability engineering, systems architecture, or adjacent technical leadership roles
• Demonstrated ownership of production SaaS or cloud systems operating at scale
• Strong grounding in Dev Ops principles, including CI/CD, automation, observability, and shared operational ownership
• Proven experience partnering closely with development teams throughout the software lifecycle
• Strong communication skills, with the ability to translate technical and operational tradeoffs into business context
• Exposure to telecom (preferably call center)

• Experience combining architecture leadership with Dev Ops and reliability objectives
• Familiarity with SRE concepts and modern operational practices
• Experience evolving organizations from component‑centric or siloed models to platform‑centric, Dev Ops‑aligned models
• Real‑time platforms, or high‑availability systems is a plus